Branch Manager

Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

The Branch Manager is responsible for all functions, excluding sales. The responsibilities include, but are not limited to, profitability, safety, installations and service of the branch and promotes teamwork among the members, subcontractors, builder customers, homeowner customers and vendors. The Branch Manager II is expected to perform all duties with the highest level of customer service, professionalism, safety and integrity.

Key Responsibilities

• Oversees the Division Field Operations Supervisor, Service members and Warehouse members' daily responsibilities.
• Responsible for delegating authority, coaching, counseling, conducting performance reviews and training direct reports.
• Promotes a team atmosphere between Branch, Hub and Sales members
• Receives and resolves escalated customer issues - delegates responsibilities for quick resolution
• Responsible for working capital [inventory, A/R], performs quarterly inventory audits, and resolves open Customer A/R issues caused by incomplete or unsatisfactory quality issues
• Achieve Branch financial and strategic goals by managing labor cost, capacity planning and overall G&A expenses.
• Responsible for reviewing and coordinating installation and service schedules to optimize productivity and customer service levels.
• Responsible for accurate labor charges being approved on all paperwork.
• Reviews the daily Gross Profit Dollar Report [GPD].
• Provides safe, professional and "member-friendly" work environment where each member is treated with respect.
• Provides field support to DFOS in the Pre-View & Post-View process and field support to the Service Technicians.
• Manages the cash dispersal [CDJ] check book - issue checks, make bank deposits, reconcile and provide report to Regional Controller.
• Responsible for Daily paperwork flow [Pick tickets & work orders] to Regional Operations Office administration for processing.
• Retail walk-in sales - responsible for selling Hearth products services and accessories.
• Reviews product ordering with Purchasing for all scheduled jobs and communicates extended lead times.
• Coordinates all inventory by install for next day's work, including Marble cutting and product staging.
• Receives vendor deliveries into Commerce System, verifies inventory delivered to packing slips, run inventory allocation, prints backorder report, adjust any issues.
• Responsible for approving invoices from other/local vendors such as forklift maintenance, Home Deport/Lowes, etc.

Skills & Abilities

• Strong verbal and written communication skills.
• Ability to build relationships with internal and external customers.
• Computer proficient with strong organizational and multitasking skills.
• Detail-oriented with strong problem-solving and customer service abilities.
• Ability to operate a forklift.
• Knowledge of hearth products, installation requirements, company policies, and local building codes.

Education and Experience

• Bachelor's degree in business administration or an operations-related or construction-related field and a minimum of 3-5 years of work experience in the hearth or construction industry including managing others; or equivalent combination of education and experience.

Preferred Qualifications

• Gas Piping License
• General Contractors License

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.