New

Supply Chain Order Support

Sealed Air
dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan
United States, North Carolina, Lenoir
2075 Valway Rd (Show on map)
Aug 06, 2026
Job Description Supply Chain Order Support Lenoir Requisition ID: 56121 If you are a current employee click here to apply. Job Description Shift: Day - Monday - Friday - 8:00 AM to 4:00 PM Pay Rate: $24.75 The purpose of this role is to serve as the primary liaison between Production Scheduling, Supply Planning, Logistics, and Customer Service to ensure accurate, timely, and validated order status information is available for customer communications. This position proactively collaborates with plant teams to identify potential fulfillment risks, verify production and delivery commitments, obtain status updates, and resolve open issues before they impact customers. While the role does not own production planning, scheduling, logistics decisions, inventory allocation, or direct customer communication, it plays a critical coordination role by facilitating communication across teams, validating information, and ensuring Customer Service has the reliable updates needed to provide clear and accurate information to customers. Key Responsibilities Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues. Partner with schedulers, planners, production teams, andlogisticspersonnel to obtaintimelyupdates on critical, late, and at-risk orders. Challenge andvalidateproduction schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic. Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements. Maintain visibility of open issues and drivetimelyfollow-up with plant andlogisticsteams until updates are obtained. Escalate significant service risks and unresolved issues to supply chain leadership. Ensure Customer Service receives proactive, fact-based updates to support timely customer communications. Generate and interpret SAP and Power BI reports tomonitororder status, service performance, shortages, and fulfillment risks. Identifyemerging service risks and bring visibility to issues requiring attention. Track commitments, actions, and status changes to ensureaccurateandtimelycommunication across teams. Qualifications High school diploma or equivalent 3-5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service. Comfortable navigatingSAPto review order, inventory, shipment, and production-related information. Comfortable usingPower BIreports tomonitorservice performance,identifyexceptions, and support decision-making. Strong analytical and organizational skills. Ability to influence and coordinate across functions without direct authority. Excellent communication and follow-up skills. Customer-focused mindset with a strong sense of urgency. Benefits and Perks 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid elder care Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Information at a Glance WHY WORK AT SEALED AIR? It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources.