Credit Rep II, Zoro Tools

Work Location Type:Hybrid

About Zoro:

Zoro is an eCommerce company that's on a mission to help business owners get everything they need to run their businesses and thrive-from office supplies to power tools. But we're way more than a website. We're a team of great people with an award-winning culture. Check us out and see for yourself!

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $19.43 and$32.36

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Zoro's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Zoro reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Job Summary:

The Credit Rep II is responsible for managing customer credit risk and supporting the timely collection of accounts receivable. This role evaluates customer creditworthiness, establishes and maintains credit limits, and partners with cross-functional teams to resolve billing issues and reduce past-due balances while supporting business objectives and customer relationships.

Duties and Responsibilities:

- Evaluates business customer creditworthiness and establishes, monitors, and adjusts credit limits in accordance with company policies and risk guidelines.
- Reviews and takes appropriate action on orders held for credit review, including releasing or holding orders based on account status and risk assessment.
- Manages a portfolio of customer accounts to ensure timely payment, minimize delinquency, and reduce overall credit risk exposure.
- Contacts customers to resolve past-due balances and negotiates payment solutions in alignment with company credit and collection policies.
- Investigates and resolves billing discrepancies in partnership with Customer Service and Accounts Receivable to support accurate invoicing and payment.
- Applies credit holds, releases, and payment term adjustments based on account performance and risk evaluation.
- Documents customer interactions and account activity in internal systems and utilizes multiple systems and data sources to assess risk.
- Escalates delinquent or high-risk accounts as appropriate, including coordinating with internal stakeholders and third-party collection agencies.

Qualifications:

- High school diploma or equivalent required
- 3+ years' experience in accounts receivable, credit review, and customer service preferred
- Ability to collaborate and build effective working relationships with stakeholders across multiple levels of the organization
- Ability to communicate clearly and effectively, both verbally and in writing, with customers and internal stakeholders
- Applies analytical thinking and sound judgment to solve problems, adapt to changing priorities, and support business decisions; demonstrates customer focus and proficiency with relevant systems and tools

Preferred Qualifications:

- Direct or peer leadership experience a plus

Zoro is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.