Copier Service Associate

Networking Technologies + Support (NTS) is seeking a Copier Service Associate to support copier and managed print services for our clients.

We are especially interested in candidates with previous experience as a Copier Technician, MFP Technician, Printer Technician, Field Service Technician, or Service Engineer who may be interested in transitioning into a service coordination/customer support role.

What You'll Do

• Serve as the first point of contact for copier/printer service requests by phone, email, and ticketing system.
• Troubleshoot and identify copier, printer, and MFP issues and determine the appropriate next steps.
• Coordinate technician schedules, service calls, follow-ups, and customer updates.
• Document service requests, equipment issues, troubleshooting, parts, and resolutions.
• Monitor toner, parts, and equipment supplies.
• Communicate professionally with customers and field technicians.
• Escalate complex technical issues when needed.

What We're Looking For

• Previous copier, printer, MFP, IT hardware, field service, or technical support experience preferred.
• Former copier technicians are strongly encouraged to apply.
• Experience with Xerox, Konica Minolta, Ricoh, Canon, Sharp, Kyocera, Toshiba, Lexmark, or similar equipment is a plus.
• Strong troubleshooting and customer service skills.
• Excellent communication, organization, and follow-through.
• Experience with ticketing/service management systems is preferred.
• Proficiency with Microsoft Office.

Great Fit For

• Former Xerox, Ricoh, or Konica Minolta technicians
• Copier/MFP technicians transitioning out of field service
• Printer or hardware technicians
• Field service technicians
• Copier service coordinators
• Technical customer service professionals
• Pay: $20-$21/hour, based on experience and qualifications.

Why Join NTS?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company

• Opportunity to work on diverse and challenging infrastructure projects

If you have copier/MFP technical experience and enjoy helping customers and coordinating service, we want to hear from you!

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.