New

Patient Experience Representative I - Ambulatory

Boston Children's Hospital
$19.83-$29.49 Hourly
dental insurance, 403(b)
United States, Massachusetts, Brookline
Aug 26, 2026
Position summary As a Patient Experience Representative, you will work to provide support to the administrative operations of a clinical service and ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. The Adolescent Substance Use & Addiction Program (ASAP) at Boston Children's Hospital provides national leadership in the evaluation and treatment of substance use problems and disorders in children and adolescents. Key responsibilities Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Monitoring daily schedule and coordinating flow with clinicians/supervisors Facilitating and directing communication with Financial Counseling Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum qualifications Education: High School Diploma / GED Experience: The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.