Marketing Operations Manager

Division and Unit Overview
The American Chemical Society (ACS) is a non-profit organization founded in 1876 and chartered by the U.S. Congress. It is the world's largest scientific membership association with a mission to advance scientific knowledge, empower a global community, and champion scientific integrity. Our vision is a world built on science.

ACS Publications is a Division of the ACS and has all the characteristics of a medium-large scientific and technical publishing organization. It is one of two Divisions charged with serving the dual function of generating a reliable annual surplus to support the Society's programmatic activities, while also fulfilling a core goal of the Society in advancing knowledge in the field of chemistry and the chemical enterprise. The Division publishes 80+ high-quality peer-reviewed journals covering the breadth of chemistry and allied fields, as well as numerous other high-quality products and services of benefit to the global community.

The Division has US-based facilities in Washington, D.C. and Columbus OH, as well as worldwide operations in a growing number of international locations under ACS International, Ltd. (ACSI) including but not limited to the UK, Singapore, China, and India.

The ACS Publications Division operates under the Society's global Mission, Vision and Core Values and aims at publishing and offering the most trusted and influential products and services in scientific publishing and to become the first choice of every researcher. ACS Publications specific Core Values help us to show up every day in our work with Ambition, Integrity, Clear and Effective Communication and collaborate in Teams of Teams.

The Global Marketing Department within ACS Publications is responsible for developing marketing strategies and integrated campaign plans to engage our target audience, drive demand, and strengthen our relationships with them. The Department's objectives for engaging our audience are to increase the brand equity and, ultimately, enable the revenue capture for the Division's product lines of over 80 journals, eBooks, and a range of digital offerings. The current target audience includes researchers, authors, reviewers, editors, institutional/corporate librarians, administrators, funders, ACS members, and the range of end users.

About the Marketing Operations Team
The Marketing Operations team is responsible for providing technology, data, analytics, and other technical services to the various marketing groups within the division. The team works closely with marketing groups within the division, global technology services, as well as various other groups in data, editorial and sales.

Position Summary:
This position will have a hands-on role in maintaining and developing the infrastructure for and executing integrated marketing campaigns, including core marketing automation platforms, customer data, and facilitating new processes through the use of AI. This role will work directly with ACS Publications' marketing teams to help them develop innovative and effective marketing programs through the use of available technologies. The Marketing Operations Manager will use their knowledge of systems, data, analytics, AI, agents and industry best practice to improve the effectiveness of marketing initiatives. The position reports to Director, Marketing Operations.

Core Responsibilities

1. Marketing Systems Management

• Day to day management of core marketing platforms, including user management, training, feature optimization, documentation.
• Ownership of the marketing operations helpdesk to triage and route tickets within agreed timelines.
• Development of new workflows to assist marketing team in developing and executing highly successful integrated marketing campaigns.
• Reporting and analysis on key systems and programs to help marketing teams understand performance and impact.
• Creation of best practice documentation and training for teams to maximize success and return on investment.

2. Database & Lifecycle Programs

• Manage and report on centralized database-driven initiatives.
• Ensure key automated programs are continually optimized and deliver tangible business value.

3. AI Enablement

• Support AI adoption across marketing with regular engagement, training, and facilitation.
• Execute the AI roadmap, prioritize use cases, and turn experiments into scaled capability.
• Build and document prompts, playbooks, and training so marketers use AI tools in the most effective way.
• Work with technology teams to develop reusable, scalable agents or agentic processes using AI tools to deliver efficiency and business value to the team.

4. Process Excellence & Delivery

• Build and enforce scalable, repeatable processes across marketing technology.
• Maintain effective departmental documentation.
• Deliver high-quality, accurate outputs across both structured and ad hoc work, that deliver value to the teams.

Required skills

• Bachelor's degree from an accredited four-year college or university.
• Strong analytical and reporting skills (ad-hoc reporting, dashboarding, data interpretation, insight generation) through common tools e.g. GA4, looker, Qlik, Tableau, platform-native reporting tools.
• Fluency in the English language (written and spoken).Required experience

Required Experience:

• Experience in platform management, segmentation and marketing tactic orchestration through marketing automation, platforms such as Oracle Eloqua, Salesforce Marketing Cloud/Agentforce Marketing, Hubspot, etc.
• Working with customer data platforms for segmentation, analysis and activation. E.g. Salesforce CDP, Hightouch, Blueconic.
• Oversight and management of operational ABM frameworks and systems (e.g. Demandbase, 6sense).
• Practical expertise in working within common AI tools, such as Claude, Copilot etc. Prompt engineering expertise, development of reusable agents, AI skill development and other standard skills.
• Understanding of LLMs, agents, RAG, and AI workflows.
• Demonstrable experience shaping use-cases for AI in marketing.
• Demonstrable experience improving processes and reducing operational inefficiencies.

Desired Skills and Experience

• Development and deployment of single AI agents (working with technology teams) or multi-agent workflows (e.g. using workflow automation tools such as n8n).
• Working knowledge of snowflake data warehouse, including cortex AI and streamlit apps.

Travel domestically and internationally (5-15%) to attend industry conferences, customer meetings, and other events.

The role is hybrid with 40% onsite.

Compensation & Benefits

This position is based in our Washington, D.C. office and a reasonable rate of compensation for this position is between $70,000-$80,000 per year.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

Dedicated - Devoted to a task or purpose with loyalty or integrity
Functional Expert - Considered a thought leader on a subject
Innovative - Consistently introduces new ideas and demonstrates original thinking
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Bachelors of Marketing (required)
Bachelors of Computer Science (required)

2 - 5 years: Working knowledge of snowflake data warehouse, including cortex AI and streamlit apps. (preferred)
2 - 5 years: Experience in development and deployment of single AI agents (working with technology teams) or multi-agent workflows (e.g. using workflow automation tools such as n8n). (preferred)
5 - 8 years: Experience in platform management, segmentation and marketing tactic orchestration through marketing automation, platforms such as Oracle Eloqua, Salesforce Marketing Cloud/Agentforce Marketing, Hubspot, etc. (required)
5 - 8 years: Working with customer data platforms for segmentation, analysis and activation. E.g. Salesforce CDP, Hightouch, Blueconic. (required)
3 - 5 years: Oversight and management of operational ABM frameworks and systems (e.g. Demandbase, 6sense). (required)
3 - 5 years: Practical expertise in working within common AI tools, such as Claude, Copilot etc. Prompt engineering expertise, development of reusable agents, AI skill development and other standard skills.
oUnderstanding of LLMs, agents, RAG, and AI workflows.
oDemonstrable experience shaping use-cases for AI in marketing. (required)
5 - 8 years: Demonstrable experience improving processes and reducing operational inefficiencies. (required)