New

Rental Branch Operations Manager

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Mississippi, Oxford
Aug 27, 2026
Rental Service Operations Manager ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Rental Service Operations Manager position is responsible for maximizing the effectiveness, efficiency and safety of the Cat Rental Store (CRS) service operations at Thompson Machinery. Reporting to the Rental Store General Manager, the position will be responsible for overseeing and directing the company's equipment service activities through CRS Branch Managers and Service Managers who oversee skilled service mechanic/technicians, service support staff and service shop activities for the Cat Rental Store. The position will play an integral role in hiring and training rental technicians, setting up service shops within new rental stores as the division expands, and overseeing service shop safety. Works closely with the general line construction shop service groups and will coordinate technician training and sharing of technical and new model information. Provides assistance to Rental Store Managers and technicians in prioritizing and completing service responsibilities and will have oversight responsibility for return-to-ready metrics for the Rental Store group. ESSENTIAL DUTIES & RESPONSIBILITIES Manages staff and policies to promote positive strategic plan outcomes Assists Rental General Manager in developing Rental Store strategic plan and tactical actions to achieve strategies Will maintain project tracking and progress reports for assigned rental service operations Investigates and document events of work-related injury and/or property damage Basic understanding of business processes, financial statements and balance sheets Demonstrated professionalism, integrity, adaptability and a strong customer service focus Sense of urgency and self-initiative, and the personal drive for success Excellent communication skills, and skilled in basic business software applications (Excel, Word, PowerPoint, etc.) Able to work a flexible schedule, including nights, weekends and on-call hours as required Must be able to lift 25-30 pounds Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks May work in situations where hazards may be present Other duties as assigned WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. BASIC QUALIFICATIONS EDUCATION & EXPERIENCE High school diploma is required, and college and/or technical education is preferred Five or more years of previous management level equipment service experience working on construction equipment, including Caterpillar, Deere, Case, Komatsu, etc., and allied equipment including JLG, Genie, Skyjack, etc., preferably within the equipment rental industry A strong background in service technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred Experience with leading process improvement initiatives, Lean, Six Sigma, etc. KNOWLEDGE, TECHNICAL SKILL, & ABILITIES Able to work a flexible schedule, including nights, weekends and on-call hours as required. Demonstrated professionalism, integrity, adaptability and a strong customer service focus. Sense of urgency and self-initiative, and the personal drive for success. Excellent communication skills. WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. THE BASICS Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) WHAT SETS US APART Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs *Thompson Machinery offers competitive salaries and a complete benefits package.* Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Aug 27, 2026 02:45 PM