Retail Manager I

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Forecasts staffing needs while managing labor budgets for the University of Arizona Campus Store.
• Plan and execute strategies to ensure merchandise availability, proper inventory levels, and excellent customer service.
• Ensures compliance with inventory control measures and cash handling policies.
• Processes and monitors transfer orders and special orders to ensure accuracy and timely fulfillment.
• Submits and tracks federal work-study documentation for student employees in accordance with university policies.
• Serves as Sales floor Manager on Duty along with opening and closing responsibilities.
• Supervises a team of 75-100+ student employees: leads recruitment, hiring, training, daily direction, performance evaluations, and scheduling to maintain coverage within budget.
• Approves and manages student payroll in UAccess.
• Serves as a key mentor to student staff, fostering leadership, accountability, and customer service excellence.
• Supports a positive and inclusive workplace culture aligned with the University's values.
• Works closely with the Sales Manager and Assistant Director to evaluate inventory needs, documentation, markdowns, and stock adjustments.
• Implement merchandising plans and in-store marketing campaigns to drive revenue and enhance customer engagement.
• Monitors sales trends and identify opportunities for growth or improvement.
• Conducts regular inspections of the retail space to maintain a clean, safe, and appealing shopping environment.
• Builds and maintains strong relationships with strategic campus partners and community stakeholders.
• Upholds, safeguards, and promotes the core values and service philosophy of the University of Arizona Campus Store.
• Maintains accurate records of transactions, product returns, staffing documentation, and store performance metrics.
• Ensures adherence to university policies, risk management guidelines, and state/federal regulations.
• Supports other administrative functions as needed, including vendor coordination and system updates.

Knowledge, Skills and Abilities

• Knowledge of retail operations, inventory management and other retail best practices.
• Ability to organize and manage on-site and off-site sales events.
• Advanced knowledge of point-of-sale systems and retail technology.
• Ability to communicate with a varied range of students, staff and community members.
• Ability to adapt and work in a fast-paced environment.
• Ability to work evenings and weekends.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant retail, supervisory, or operational experience, or an equivalent combination of education and experience.
• Must have a valid driver's license and ability to drive according to
  the University Fleet Safety Policy.