Senior Director, Administrative and Auxiliary Operations, Specialized IT Services

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the Senior Director, Administrative and Auxiliary Operations, Specialized IT Services (IT Architecture Manager IV) position. This position leads the Administrative & Auxiliary Operations pillar of Specialized IT Services, consisting of a cross-disciplinary team of IT architects, application developers, business analysts, project managers, and specialized support staff. This role serves as the senior technology partner to the university's public safety and auxiliary enterprise, including the Office of Public Safety, which includes the University Police Department, the Real-Time Coordination Center, and Risk Management; Parking & Transportation; University Unions, including Campus Dining, the Meal Plan Office, and the Events and Planning Office; Housing & Residential Life; Intercollegiate Athletics; the CatCard Office; University Facilities Services, including Facilities Management and Planning, Design & Construction; and the Campus Store.

This position is based at the Tucson campus and may be eligible for a hybrid work arrangement, subject to supervisor approval and department needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Oversee the long-term initiatives of multiple large divisions.
• Serve as the trusted technology partner to public safety, administrative, and auxiliary leadership, actively participating in each unit's leadership meetings to build a working understanding of their operational practices and technology needs.
• Identify opportunities to translate those needs into shared, integrated systems, creating efficiencies and a more connected campus experience.
• Align and prioritize unit-level initiatives against broader institutional priorities and facilitate governance and portfolio decisions in the context of differentiated missions and constrained resources.
• Lead and mentor the Business Analysis, Project Management, Application Development, EGIS, Athletics, and Housing IT teams through regular one-on-ones and team meetings.
• Manage performance, priorities, and team culture.
• Cultivate continuous learning, professional growth, and career development by identifying opportunities for team members to leverage and apply their skills in support of the entire pillar and to optimize the use of the team's collective technical talent.
• Oversee a team of multidisciplinary managers.
• Oversee complex, cross-departmental technology initiatives end-to-end, from technical evaluation through implementation and support, prioritizing them strategically against the broader goals of the pillar and university.
• Participate in RFP committees and vendor evaluations to guide strategic modernization decisions that deliver the greatest value from the university's technology investments.
• Manage vendor relationships, service providers, and external partners across administrative, auxiliary, and public safety technology portfolios, including contract review and negotiation.
• Serve as Information Risk Owner (IRO) for technology and vendor risk reviews, ensuring appropriate governance.
• Collaborate with other senior leaders within UITS to develop strategies and roadmaps that align IT initiatives, operations, and resources to the broader goals of the university.
  Supervisory Responsibilities:
• This position has supervisory responsibility for approximately 29 FTE employees.

Knowledge, Skills, and Abilities

• Strong working knowledge of university-specific auxiliary systems and operations, including campus housing, dining, retail, parking, and transportation.
• Strong working knowledge of public safety systems and operations, including police, physical security, access control, video management, and physical and mobile credentialing.
• Demonstrated ability to negotiate with and influence senior leaders within a culture of decentralized decision-making, preferably in higher education.
• Demonstrated success partnering with diverse operational stakeholders to translate differentiated operational needs into shared technology solutions.
• Understanding of emerging technologies and potential applications to improve operational efficiency and effectiveness.
• Skill in developing high-performing, cross-functional teams that serve a diverse portfolio of operating units.
• Demonstrated ability to manage demand for new IT functions, prioritization, and resource constraints.
• Skill in cultivating a positive culture of collaboration, continuous learning, and improvement.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of nine (9) years of related work experience, including five (5) years of managerial experience, or equivalent combination of education and work experience.

• Experience facilitating cross-organizational discovery and decision-making to guide IT architectures and solutions that have potential for delivering at scale across one or more university divisions.
• Experience managing a diverse portfolio of work across multiple IT leaders, managers, and teams.
• Experience managing financial and personnel resourcing, balancing supply and demand.
• Experience in a higher education setting or a setting with similar distributed decision-making structures.
• Experience managing executive relationships.
• Demonstrated experience influencing process change, communication approaches, and technology decisions up to leadership, across peers and functional leaders, and down through teams and individuals.