New

Alarm Monitoring & Dispatch Specialist

Aleron
United States, Texas, Irving
Aug 28, 2026
Description Job Title: Customer Service Specialist Location: Irving, TX Employment Type: Contract (12 months) Industry: Manufacturing Compensation: $15.00 - $18.00 /hr. Schedule: 40 hrs/Week. - (3 ^rd shift) About the Opportunity: Join a fast-paced Central Monitoring Station team where you'll play an important role in responding to alarm signals, coordinating after-hours service requests, and supporting customers when they need assistance. You'll monitor alarm activity, communicate with customers and emergency agencies, and ensure every interaction is documented accurately and professionally. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Monitor and process incoming alarm signals, dispatching appropriate personnel or authorities based on the situation. Receive and manage after-hours service calls, create service tickets, and coordinate with on-call technicians as needed. Provide professional, empathetic customer service while clearly communicating with customers, agencies, and field personnel. Document calls, alarm activity, resolutions, and dispatch details accurately within the appropriate systems. Support reporting, ongoing training, emergency procedures, and quality reviews to continuously improve service and communication standards. Job Requirements What You'll Bring: High School Diploma or GED. 1+ years of Sales or Customer Service experience. What Sets You Apart: Associate Degree. Any certified training or knowledge of Access Control, Fire, and Burglary systems. Prior security call center experience. ACD knowledge. Good verbal and written communication skills to communicate effectively over the telephone. Excellent customer service skills and ability to work in a dynamic, fast-paced environment. Ability to navigate a computerized data entry system or other relevant applications. Knowledgeable in Microsoft Windows (Word) and the internet. Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply