Laboratory Liaison

As an IDEXX BioAnalytics Laboratory Liaison,you will be a key contributor at one of the largest veterinary diagnostic companies in the world. You will act as a liaison between internal and external customers. You will be responsible for accessioning and preparing cases for lab processing, resolving case discrepancies, answering customer questions, and ensuring customer satisfaction. And, you will be part of a crew where teamwork is important. This is a full-time role with competitive benefits.

IDEXX BioAnalytics, Inc., a division of IDEXX Laboratories, Inc., is a leader in diagnostic testing for both the biomedical and life science markets. The laboratory is based in Columbia, Missouri, and employs approximately 60 people.

You can expect to specialize in the following areas:

• You will accession cases and ensure accurate testing entered, including catching and correcting errors on client submission forms

• You will set up test, barcode, and service combinations correctly, including client-specific combination rules and exceptions to standard SOPs

• You will receive and sort sample specimens

• You will distribute samples to labs for processing

• You will provide excellent customer support

• You will resolve case/sample issues

• You will archive resulted case paperwork

• You will fulfill supply shipments

• You have exceptional attention to detail. This is the most critical skill for this role - you'll need to catch inconsistencies on client submission forms, correctly combine tests/barcodes/services under specific combination rules, and keep track of the many client-specific exceptions to our SOPs (we accept more sample types and accommodate more client requests than most labs).

• You possess a Bachelor's or Associate's degree, in a scientific discipline or business preferred.

• You have at least 2 years' of laboratory and/or administrative experience preferred.

• You have high quality customer-facing interpersonal skills with an ability to maintain good customer relationships.

• You're organized with ability to prioritize and multi-task in a fast-paced environment.

• You have clear and effective communication skills, both verbal and written, including ability to communicate complex issues in a professional, positive, friendly, and understandable manner.

• You can leverage reasoning and analytical skills to resolve issues and have the ability to learn quickly and apply skills and abilities to a variety of interactions.

• You're positive, can-do attitude makes easy transition to work independently and as part of a team.

• You have good computer skills and knowledge including Microsoft Office and are able to follow Standard Operating Procedures (SOP) as appropriate.

• You are able to meet the physical requirements that go with working in a normal office and laboratory environment - standing and sitting for extended periods of time, phone & computer use, extended reach, lifting up to 50lb, and specific vision ability - close, color, depth perception, and ability to adjust focus.

• This role may require personal protective equipment when potential biohazards are present.

• The target pay rate will be $21.00 - 23.00 / hour, depending on experience

• Opportunity for annual cash bonus and merit pay increase consideration

• Health / Dental / Vision benefits from day one

• 5% matching 401k

• On-the-job training and career advancement opportunities

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more

• The opportunity to do meaningful work where you positively impact the lives of people and pets all over the world

• This is a full-time day shift position with hours Monday - Friday 8:00 am - 5:00 pm.

• Reliable and dependable attendance is an essential function of this position, and adherence to attendance-related policies and expectations is critical.

• Extended hours may be required.

Why IDEXX:

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role.

As a Laboratory Technician, you will work on site in ourColumbia, MOlab.

Does this sound like the opportunity for you? Apply today!

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