Executive Meeting Manager

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Overview

Essential Duties & Responsibilities

Sales & Business Development

• Actively solicit, qualify, and convert small group and meeting opportunities in support of hotel revenue goals.
• Manage the full sales cycle for assigned business, including prospecting, client needs assessment, proposals, site inspections, negotiation, contracting, closing, detailing, execution, follow up, and rebooking.
• Maintain an active sales pipeline and consistently follow up on prospective and tentative business to maximize conversion.
• Develop a thorough understanding of client needs and effectively communicate the hotel's value proposition.
• Demonstrate strong negotiation and closing skills while balancing client expectations, hotel profitability, and operational capabilities.
• Prepare and present professional proposals, contracts, presentations, and other sales materials accurately and timely.
• Conduct professional and persuasive hotel site inspections and client presentations designed to showcase the property and convert prospective business.
• Build and maintain strong client relationships that support repeat business, referrals, and long-term account development.
• Consistently pursue rebooking opportunities following successful programs and maintain proactive communication with past clients to generate future business.
• Identify opportunities to expand existing client relationships and capture additional hotel revenue.
• Participate in industry organizations, networking opportunities, and other business development activities when appropriate.
  

Revenue & Business Strategy

• Understand monthly forecasting processes and support departmental revenue and sales goals.
• Partner with the Director of Sales and Revenue team to understand hotel business needs, available dates, pricing strategy, and opportunities to maximize revenue.
• Ensure groups meet or exceed contractual revenue expectations while maintaining a high level of service execution and meeting planner satisfaction.
• Optimize guest room, meeting room, food and beverage, and other revenue opportunities while balancing operational feasibility and client expectations.
• Maintain awareness of hotel occupancy, business patterns, need dates, and other factors that influence sales strategy.
• Exercise sound business judgment when evaluating opportunities, negotiating terms, and making recommendations regarding prospective business.
  

Client Relationship & Event Execution

• Serve as a primary point of contact for assigned clients throughout the sales and event lifecycle.
• Effectively manage banquet event orders, group resumes, rooming information, and other event documentation with a high level of accuracy, detail, and follow through.
• Proactively communicate operational changes, updates, special requests, and group needs to all relevant departments.
• Monitor group room blocks, pickup, VIP arrivals, meeting requirements, and event flow to support operational readiness.
• Collaborate closely with Culinary and Banquet teams to develop creative event experiences while balancing client expectations, operational execution, and profitability.
• Partner closely with Banquets, Front Office, Housekeeping, Engineering, and other operational departments to ensure successful event execution.
• Work collaboratively with outside vendors when applicable to ensure successful event execution and guest satisfaction.
• Support initiatives to improve meeting planner evaluation scores and the overall guest experience.
• Maintain consistent client communication before, during, and following events to ensure expectations are met and opportunities for future business are identified.
• Proactively address client concerns and operational challenges while protecting the client relationship and the hotel's business interests.
  

Professional & Operational Expectations

• Demonstrate the ability to quickly evaluate sales and operational challenges and make sound business decisions in a timely manner.
• Maintain professionalism and composure while managing multiple sales opportunities, groups, deadlines, and operational demands.
• Demonstrate strong ownership and follow through from initial client contact through execution and post event follow up.
• Maintain accurate and timely client, sales, and event information within applicable hotel sales systems.
• Collaborate effectively with Sales leadership and hotel departments to support overall property goals.
• Comply with attendance expectations and maintain schedule flexibility based on business demands, client needs, and event activity.
• Perform any other job-related duties as assigned.
  

Success in This Role

The most successful candidates in this role are individuals who:

• Have a natural sales mindset and enjoy pursuing, negotiating, and closing business.
• Build relationships quickly and confidently communicate value to prospective and existing clients.
• Are persistent and comfortable following up with clients to convert opportunities.
• Balance revenue goals with exceptional client service and long-term relationship building.
• Look beyond the immediate event and actively pursue repeat, referral, and rebooked business.
• Demonstrate strong business judgment and understand how sales decisions impact hotel revenue and profitability.
• Lead with professionalism, urgency, and accountability.
• Communicate proactively and follow through consistently.
• Thrive in a fast-paced sales and operational environment.
• Maintain strong attention to detail while balancing multiple opportunities, events, and deadlines.
• Build collaborative relationships across departments.
• Take ownership of the client relationship from initial inquiry through execution and rebooking.
• Remain calm, adaptable, and solution oriented during client and operational challenges.
  

Qualifications & Skills

Education & Experience

• Prior hospitality sales experience required, preferably within catering sales, group sales, executive meetings, or a comparable hotel sales environment.
• Minimum one year of hospitality experience required.
• Experience participating in the sales cycle from initial inquiry and qualification through proposal development, negotiation, contracting, execution, and follow up strongly preferred.
• Demonstrated experience building and maintaining client relationships preferred.
• Experience working in full service hotels or high volume group environments preferred.
• Experience at a hotel of similar size and complexity preferred.
• High School Diploma required; Bachelor's Degree preferred.
  

Knowledge, Skills & Abilities

• Thorough knowledge of sales techniques, including prospecting, negotiation, and strong closing skills.
• Demonstrated ability to conduct professional and persuasive hotel site inspections and client presentations.
• Proven ability to build long term client relationships and consistently pursue repeat and rebooked business.
• Strong understanding of the sales cycle, including qualification, proposal development, negotiation, contracting, execution, follow up, and rebooking.
• Ability to identify client needs and effectively communicate the hotel's value proposition.
• Strong business acumen with an understanding of revenue goals, profitability, and hotel business needs.
• Strong computer skills including Microsoft Word, Excel, and Delphi or similar sales systems.
• Understanding of hotel operations and cross departmental coordination.
• Strong organizational skills with the ability to manage multiple sales opportunities, groups, and operational priorities simultaneously.
• Ability to communicate effectively with clients, prospective clients, operational leaders, and hotel associates at all levels.
• Strong problem solving and decision making skills.
• Ability to execute action plans and adapt quickly to changing client and operational needs.
• Ability to work effectively under deadlines and time constraints.
• Strong attention to detail and ability to maintain accurate sales and event documentation.
• Open availability, including weekends and varied schedules based on business demands, client needs, and event activity.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences while maintaining professionalism and a sales focused approach.
  

Equal Opportunity Employer
HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.