New

Information Technology (IT) Support Specialist

CU Boulder
$62400.00-$70000.00
paid time off, tuition assistance
United States, Colorado, Boulder
Sep 01, 2026
Requisition Number: 74606 Location: Boulder, Colorado City Boulder State Colorado Employment Type: University Staff Schedule: Full-Time Posting Close Date: 08-Sep-2026 Date Posted: 01-Sep-2026 Close All Job Summary The Office of Contracts and Grants (OCG) within the Research & Innovation Office (RIO) seeks an Information Technology (IT) Specialist to support OCG through the effective use of automation and technology solutions. This position serves as the bridge between OCG staff and technology solutions. The incumbent will work closely with OCG staff, leadership, campus partners, and IT staff to find opportunities to streamline workflows, reduce manual effort, create transparency, and increase operational efficiency. The position reports to the Associate Director, Organizational Effectiveness in OCG and RIO, and is part of the Organizational Effectiveness Team. The position will evaluate, implement, and maintain new technologies, including workflow tools, automation platforms, sponsored project management solutions, reporting dashboards, document management systems, and artificial intelligence-enabled tools. This position will also coordinate technology-related projects, helping define requirements, manage implementation timelines, document decisions, communicate progress to partners, identify risks, and support successful adoption of new tools and processes. The successful candidate will combine technical skills with strong customer service and business process analysis capabilities to help modernize OCG processes and improve the experience of faculty, staff, and campus partners. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. Who We Are The mission of the Office of Contracts and Grants (OCG) is to help CU Boulder faculty, staff, and students obtain and manage external funding for sponsored projects throughout the lifecycle of an award. The Office of Contracts and Grants (OCG) is the University of Colorado Boulder's Authorized Organizational Representative (AOR) and is the Office of Record for the administration of sponsored projects for the CU Boulder campus. As the authorized representative, OCG submits proposals, and negotiates and accepts sponsored research and service agreements, non-disclosure agreements and material transfer agreements on behalf of the Board of Regents. What Your Key Responsibilities Will Be Automation and Workflow Development Identify OCG process challenges and improvement opportunities. Translate business needs into technical solutions. Recommend technology solutions that improve sponsored project administration, efficiency, transparency, and service. Develop and maintain automation to reduce repetitive administrative work. Support configuration and implementation of electronic workflows, notifications, routing processes, dashboards, and user-facing tools. Assist with system integrations and data exchange between campus applications. Test, evaluate, and support implementation of new technology solutions, including AI, to improve OCG operations and researcher support. Assist in evaluating user experience and finding opportunities to simplify interactions with OCG technology solutions. Technology Project Coordination Coordinate technology initiatives supporting OCG staff. Track project timelines, tasks, progress of work, risks, and dependencies. Communicate project progress and implementation updates to partners. Maintain project documentation, meeting notes, action items, and implementation plans. Assist in ensuring projects meet business objectives and user needs. Training and Documentation Coordinate documentation and training materials. Provide individual and group training on technology tools. Serve as a resource to OCG staff regarding system functionality and standard processes. What You Should Know This position will be either remote or hybrid depending on the candidate's needs. This position is fully funded through 1 year, with a second year dependent on funding. We are unable to offer visa sponsorship for this position. What We Can Offer The annual salary range is $62,400 - $70,000. Benefits At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program. Be Statements Be ambitious. Be inspired. Be Boulder. What We Require Bachelor's degree in information technology, Computer Science, Information Systems, Business Analytics, Public Administration, or related fields. An equivalent combination of education and experience may substitute. What You Will Need Ability to translate operational needs into practical technology solutions. Ability to analyze business processes and find opportunities for streamlining processes and automating repetitive administrative processes. Strong analytical and problem-solving skills. Ability to communicate effectively with technical and non-technical audiences. Strong customer service orientation and ability to build relationships with internal and external partners. Excellent written, verbal, and interpersonal communication skills. Ability to balance multiple concurrent projects and timelines. Ability to work independently while collaborating effectively within a team environment. Familiarity with workflow technologies. Understanding of data governance, security, and confidentiality principles. Ability to produce clear and concise documentation. Knowledge of Microsoft 365 applications and collaboration tools. Ability to learn new technologies quickly. What We Would Like You to Have Experience working with InfoEd or similar electronic research administration, award management, workflow, or compliance systems. One year of professional experience supporting business applications, data systems, process improvement initiatives, or technology solutions. Experience gathering user requirements and translating them into functional system requirements. Experience supporting implementation or administration of enterprise business applications. Experience with workflow automation platforms such as Microsoft Power Automate, Power Apps, SharePoint, ServiceNow, Smartsheet, or similar tools. Experience gathering business requirements and documenting business processes. Experience supporting electronic document management or contract management systems (such as Colligo). Experience supporting administrative or business operations in a higher education, research, government, or professional services environment. Experience working with databases and writing basic SQL queries. Experience supporting users through training, documentation, and technical assistance. Familiarity with artificial intelligence tools and their practical application to administrative workflows. Special Instructions To apply, please submit the following materials: A current resume. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. Please apply by September 8, 2026 for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.