Practice Manager - Otolaryngology (ENT) - 141150

The Service Line Leader provides strategic, operational, and financial leadership for the Otolaryngology service line across the health system. Working in partnership with physician leadership, nursing leadership, and executive administration, this position develops and executes strategies to improve growth, patient access, quality, operational performance, financial stewardship, and patient experience across all ENT specialty programs.

The Service Line Leader provides oversight of practice operations while leading long-term strategic planning, program development, market expansion, and multidisciplinary collaboration.

• Develop and implement strategic plans supporting growth of Otolaryngology services.
• Identify opportunities for new clinical programs, market expansion, and service development.
• Lead business planning and implementation of new initiatives.

• Provide oversight of practice managers and operational leaders.
• Establish operational goals and monitor key performance indicators.
• Standardize workflows across multiple locations.

• Develop operating budgets.
• Monitor revenue, expenses, productivity, access metrics, and financial performance.
• Identify opportunities to improve operational efficiency and margin.

• Partner with Department Chair, Medical Directors, Division Chiefs, and faculty leadership.
• Support physician recruitment, onboarding, and practice growth.
• Collaborate on faculty practice operations.

• Improve access to care across all subspecialties.
• Lead referral optimization initiatives.
• Expand regional access and community partnerships.

• Support quality improvement initiatives.
• Monitor clinical outcomes and patient experience.
• Ensure compliance with regulatory standards.

• Mentor managers and supervisors.
• Lead cross-functional teams.
• Promote a culture of accountability and continuous improvement.

• Eleven (11) years of related experience, education/training, OR a Bachelor's degree in related area plus seven (7) years of related experience/training in business administration including four (5+) or more years of progressively responsible leadership experience.

• Experience and proven success in clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.

• Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.

• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.

• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.

• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.

• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.

• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.

• Master's degree (MBA, MHA, MPH, or related field).

• Experience leading ambulatory specialty service lines.

• Experience within an academic health system.

• Experience in Otolaryngology, Audiology, Neurosciences, Surgery, or other procedural specialties.

• Experience with physician practice management.

• Experience in a unionized environment.

• Experience managing budgets, strategic initiatives, and capital planning.

• Lean or Six Sigma certification.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.