Financial Operations Specialist II (Equipment Finance)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Jacksonville, FL office.

This position provides operational support to the Equipment Finance Division. Facilitates processes and workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Post payment transactions, update account information, answers inquiries and resolve issues in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. Guide and assist less experienced team members as needed.

Duties & Responsibilities:

• Contract and Asset Maintenance - The ongoing upkeep and support of contracts and assets for the business. This includes activities such as regular review and assessment of contract terms, ensuring compliance with contract requirements, resolving disputes, monitoring performance, and making necessary amendments or updates.
• Cash Posting - Receive and review incoming cash payments, including checks, electronic funds transfers, credit card payments, and other forms of remittance.
  Refunds - Process customer/dealer refunds for overpayments. Obtain proper authorization and approvals.
• ACH Setups/Updates/Cancellations - Setting up new ACH payments or modifying existing ACH setups as required, ensuring and accurate and up to date information for successful transactions.
• GAO Reconciliation - Regularly reconcile cash posting transactions with bank deposits to identify and resolve discrepancies. Investigate and resolve any payment processing errors.
• Suspense Management - Conduct regular reviews and analysis of suspense items to identify trends and opportunities for process improvement. Utilize the Five9 system to perform weekly outreach and research activities, partnering with customers and internal stakeholders to resolve outstanding suspense items in a timely manner.

Basic Qualifications:
Bachelor's Degree and 1 year of experience in Banking, Finance, Accounting

-OR-

High School Diploma or GED/Equivalent and 5 years of experience in Banking, Finance, Accounting

Position Specific Skills:

• Multitask: The ability to perform multiple tasks or activities simultaneously or in quick succession. It involves managing and switching between different tasks, often with limited time and resources.
• Problem Solving Skills: The ability to identify, analyze, and find effective solutions for challenges or issues. These skills involve using critical thinking, creativity, and logical reasoning to address complex or ambiguous problems.
• Cases: Complete Cases assigned within SLA parameters and accurate acumen
• Reports: Complete daily, weekly, and monthly reports. MS Access and Excel familiarity
• Policies and Procedures: Follow, Develop and implement quality assurance procedures and methodologies to identify potential issues, discrepancies, or risks within financial operations.
• Quality Assurance: Resolve comprehensive audits and reviews of financial transactions, records, and processes to ensure compliance with regulatory standards and company policies.
• Training: Learn group and business policies and procedures. Learn business systems. Learn/Implement core values. Timely complete compliance/regulatory courses within the assigned deadline.
• Support: Complete any tasks or assignments within contemplated times. Support Management Initiatives and special projects launched in support of maximizing portfolio performance including cross functional assignments. Willingness to learn new skills and support various functions.
• Testing: Perform system testing as required by management.
• Variances: Assist with research and clearing up all types of variances.

Preferred Qualifications:

• Large Financial Institution experience
• Advanced Access and Excel skills
• Pega and/or InfoLease experience
• Proven ability to follow policies and procedures

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.