Teller/New Accounts Representative

The Customer Service Representative will greet customers with a smile, assess and fill their needs in a professional manner. Process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Customer Service Representative is also responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promotes business for the Bank. The Customer Service Representative demonstrates a high degree of accountability while delivering superb customer service.

DUTIES AND RESPONSIBILITIES:

Deposit Accounts:

• Know the features and benefits for all checking accounts, savings accounts, money market accounts, health savings accounts, individual retirement accounts, and certificate of deposit accounts.
• Greet all customers immediately meeting our Service Excellence Pledge standards. Build account relationships by effectively cross selling and referring additional products and services to the appropriate department.
• Accurately open any account with complete documentation and complete the follow up phone calls and thank you cards with the required timeframes. Complete Yellowhammer due diligence questions within streamline and follow CIP when opening accounts.
• Actively participate in the High Performance Growth (HPG) program including Branch HPC displays, Big Days, and Tell a Friend program. HPG inventory is maintained and RMS reporting is submitted weekly.
• Know how to use and set up Net Teller (online banking), Bill Pay and E-statements to be able to assist a customer. Order and follow-up on all check orders with check provider. Process Wire Transfers, and Safe Deposit Clerk.
• Follow up with customer(s) to complete pending items within the 30 day required period. Complete the necessary CIF maintenance when account relationships change. Issue and perform maintenance on VISA Instant Issue and Check Cards.
• Make the determination when a check is deposited into a new checking account if it will require a Reg CC Hold and be able to explain this to the customer. Be able to explain all new account disclosures associated with each retail product.

Teller Functions:

• Cash Checks, process deposits, withdrawals, transfers and negotiable instruments. Accept payments for loans, lines of credit, safe deposit boxes.
• Process night deposit, Answers incoming calls, directs calls, and takes messages, Issue Cashier's Checks and Credit Card Advances.
• Assist Customers in reconciling accounts, closing accounts, changing addresses.
• Exhibit proficiency and accuracy in cash handling skills including counting, posting, balancing and buying and selling responsibility.
• Other misc duties as assigned.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.

Employees are required to actively use the service pledge in all customer encounters.

Service Pledge:

Smile

Eye Contact

Refer to Customer by name

Viable Options

Instant Acknowledgement

Customers Always Come First

End with "Thank you"

QUALIFICATIONS:

Education and Experience:

• Previous cash handling experience preferred
• High School Diploma or equivalent GED.

KNOWLEDGE, SKILL, ABILITY:

• Working knowledge of Bank products and services
• Computerized bank software applications (Jack Henry) is preferred; MS Word and Excel, and the Internet
• Computer keyboard, photocopier, calculator, and other office machines used in performance of job duties.
• Work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines oriented environment
• Effectively sell and cross sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel
• Follow written and oral instructions
• Communicate effectively, verbally, and in writing
• Anticipate, Identify and resolve problems
• Work well under pressure; meet multiple and sometimes competing deadlines; ensure work is completed accurately and on time
• Work independently and as an active team member by sharing and accepting suggestions and ideas.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.