Patient Services Coordinator

Patient Services Representative (PSR)

Full-Time | Onsite | Monday - Friday, 8:00 - 4:30 p.m.

$19.17 - 24.01 per hour. The actual hiring rate may vary based on several factors, including your previous work experience, educational background, certifications, the responsibilities of the position, and demonstrated performance. These elements help us ensure a fair and competitive offer aligned with your qualifications and the role's requirements.

Create a Positive First Impression for Every Patient

At Shenandoah Oncology, our Patient Services Representatives serve as the first point of contact for patients and visitors, helping create a welcoming, supportive, and efficient experience from the moment a patient arrives or calls our office. We are seeking a professional, customer-focused individual to join our team and play a key role in supporting exceptional patient care.

This position is ideal for someone who enjoys interacting with people, thrives in a fast-paced healthcare environment, and takes pride in providing outstanding service. The ideal candidate demonstrates strong communication and organizational skills, attention to detail, adaptability, and a commitment to ensuring patients receive timely, compassionate, and efficient support throughout their care journey. Responsibilities include greeting patients and visitors, scheduling appointments, registering patients, updating demographic and insurance information, managing incoming calls, collecting co-pays, maintaining accurate records, and supporting daily administrative operations while adhering to HIPAA and organizational compliance standards.

Why Shenandoah Oncology?

At Shenandoah Oncology, you'll join a mission-driven organization where every team member plays an important role in supporting exceptional patient care. Guided by The RETIC Way-Respect, Excellence, Teamwork, Integrity, and Compassion-we foster a culture where employees are valued, supported, and empowered to grow.

Enjoy the best of both worlds: a close-knit, community-based practice culture backed by the resources, stability, and professional growth opportunities of The US Oncology Network.

Benefits and Perks

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Generous Paid Time Off & Paid Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs & Employee Discounts
• Professional Development Opportunities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Schedules outside testing and referrals for patients as required and follows up to ensure reports are received and uploaded into patient charts.
• Assists providers in correspondence to referring physicians, including sending completed notes and scanning them into patient charts.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Performs other duties as requested or assigned. May type memos and forms.

Minimum Qualifications:

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.

Preferred Qualifications:

• Previous scheduling and front office experience preferred.
• Medical office experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the work site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

Work is performed in an office or clinical environment and involves in-person interaction with co-workers, management, and/or clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require minimal travel by automobile to office sites.