Blank Assistant 3

CA-DK

This position provides pivotal programmatic and logistical coordination and support for nearly all areas of CPPN. This role provides front desk customer service, serving as the primary point of contact for both internal and external customers. This role is accountable for assisting customers through independent trouble shooting and first line support for the variety of technical programs currently utilized in professional education, including support for online course registration, student interface between UCDH and other educational vendors (such as AHA e-courses), and onsite independent e-learning carts (such as AHA skills check off cart). This role supports development and implementation of individual courses through preparation course materials developed by presenters and preparation of packets of handouts for distribution to course participants. This includes working collaboratively with educators within the department and with unit-based educators.

This role plays a primary function as well in data management and critical record keeping, through accountability for creation of electronic class folders, input of class data into records needed to maintain accreditation, and through management of the evaluation software program (REMARK) including data entry and generation and distribution of reports. Financial responsibilities include accurate preparation of receipts and deposits for course fees and vendor support, collection, maintenance, and security of credit card information, as well as accountability for securely and accurately charging individual registrants credit cards, as well as appropriately refunding as needed. Additionally, this role is key in creation and maintenance of University documents related to processing income and expenses for courses, and purchase of materials and office supplies through current supply requisition programs. This role is also accountable for maintaining the preregistration and attendance process, providing office coverage, including coordination of coverage for front desk during all office hours, distributing mail, maintaining resources to provide information about activities, and maintaining organized files for related resources and records.

Apply By September 26, 2026 at 11:59 pm; Interviews maybe held at anytime

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma or equivalent experience
• Experience in high volume customer service environment.
• Experience with cash and credit card payment
• Highly developed customer service skills; commitment to quality in all interactions.
• Interpersonal skills to communicate in a personable, courteous and professional manner, relating tactfully and diplomatically to a wide variety of people within the health system and the general public.
• Ability to disseminate information and provide assistance for the appropriate target audience in person, by telephone and in writing.
• Extreme attention to detail with a demonstrated ability to work on a variety of detail-oriented tasks with frequent interruptions.
• Ability to learn and apply policy to financial transactions and recordkeeping to ensure a high level of security and accuracy.
• Ability to exercise tact and diplomacy in working with others to secure necessary information and cooperation from a variety of people.
• Experience handling and prioritizing multiple tasks, establishing goals, organizing projects, and meeting deadlines.
• Demonstrated problem-solving skills to anticipate and identify issues, independently apply policy, evaluate information, analyze trends and propose actions.
• Extensive experience and high-level skills using word processing, spreadsheets, calendaring programs including Microsoft Word, Excel, and Outlook.
• Skills establishing workload priorities to meet deadlines and the ability to work on a variety of detail-oriented tasks with frequent interruptions.
• Demonstrated initiative and ability to work cooperatively and collaboratively as an effective member of a high performing team and both internal and external stakeholders.
• Ability to learn, communicate, and apply policies, procedures, and standards related to CPPN programs.
• Demonstrated ability to learn and provide customers support for evolving technological platforms to support professional education.
• Demonstrated ability to coordinate multiple complex calendars.
• Demonstrated ability to set up audio/visual equipment for classes and events.

Preferred Qualifications

• Experience and knowledge of AHA e-learning platform, administrative requirements, and skill check software interface, including ability to independently provide customer assistance.
• Experience and knowledge of LMS, including ability to troubleshoot registration, facilitate individual reporting, ability to create courses, track attendance, and generate reports.
• Knowledge of a variety of internal and external organizations, which impact both the provision and the tracking for nursing education, including CA BRN, ANCC, AHA, UCDH EMR IT Education, PCS Policy, and UCDH Policy.

Key Responsibilities

• 50% - Customer Service
• 20% - Financial
• 15% - Website/LMS/Reporting/Database interface
• 15% - Organizational Administrative Support

Department Overview

This Patient Care Services department provides medical and allied health education programs for employees and the community as well as for patients and the lay community. CPPN is approved as a provider by the California Board of Registered Nursing and ANCC as a provider of continuing education contact hours.

POSITION INFORMATION

• Salary or Pay Range: $30.87 - $44.25
• Salary Frequency: Hourly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• UC Job Code: 004722
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon-Fri, 8:30 am - 5:00 pm
• Location: Broadway Building (HSP072)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks