Resource & Workflow Transformation Manager

Our Beauty Client's Client Experience team is seeking a seasoned consultant in Resource Management, Program Management, or Digital Operations to immediately assess, design, and establish a centralized work intake and capacity management framework. Working under the Client Experience function (spanning Site Marketing, SEO, A/B Testing, and Web/Email/App Execution teams), this role will eliminate fragmented intake channels (emails, chat pings, redundant forms) and consolidate demand into a single source of truth. You will establish resourcing visibility, balance planned annual strategy against ad-hoc "side hustle" projects, define trade-off mechanisms, and leverage a builder's mindset to introduce lightweight AI and automation opportunities.

Core Duties & Responsibilities

• Process & Tool Consolidation (20%): Assess current intake and delivery workflows across marketing, site execution, and tech initiatives. Audit existing inputs across Monday.com, Smartsheet, forms, and ad-hoc communications to eliminate fragmented intake channels.
• Monday.com Architecture & Intake Framework (25%): Design and configure a centralized Monday.com intake, prioritization, and portfolio tracking solution. Build functional dashboards and automated routing to capture all incoming requests in one centralized location.
• Capacity Planning & Trade-Off Modeling (25%): Develop FTE resourcing models to evaluate incoming demand against actual team capacity. Establish operational frameworks that help leadership make clear, data-driven decisions on project sizing, sequencing, and trade-offs when accepting unplanned requests.
• Governance & Partner Alignment (15%): Design and facilitate recurring governance forums (e.g., big-rocks review) with cross-functional stakeholders. Define decision rights, intake SLAs, and prioritization rules so leadership can systematically evaluate new requests.
• Change Management & Adoption (10%): Drive adoption of the new operating model across client experience teams. Provide clear documentation, communication, and training so teams can seamlessly maintain the system post-engagement.
• Lightweight AI & Automation Pilots (5%): Identify no-code/low-code workflow automations and pilot lightweight AI opportunities (e.g., smart intake agents or automated trade-off identification). Provide practical AI recommendations for future implementation.

Qualifications & Key Experience

• 7+ years of experience in Resource Management, Design Program Management (DPM), Digital Operations, PMO, or Operating Model Transformation within complex, fast-paced environments.
• 5+ years hands-on experience implementing work management frameworks, capacity planning models, and cross-functional governance processes.
• Tool Mastery: Advanced expertise configuring Monday.com (boards, automation rules, resource workloads, and executive dashboards). Working knowledge of Jira, Confluence, and Smartsheet.
• AI & Builder Mindset: Strong interest and practical understanding of lightweight AI tools, agentic workflows, and human-in-the-loop automations to streamline administrative tasks and decision-making.
• Industry Background: Retail, e-commerce, or agency background strongly preferred; experience managing resourcing in fast-moving environments subject to market trends is key.
• Education & Credentials: Bachelor's degree in Business, Operations, Technology, or equivalent practical experience. Change management certification (e.g., PROSCI) is a plus.

Success Factors / Key Competencies

• Immediate Impact: Ability to hit the ground running without hand-holding, quickly assessing intake channels and establishing an actionable framework in a 2-to-3-month window.
• Structured Problem Solving: Ability to translate complex, messy cross-functional processes into clean, automated work streams.
• Influence & Governance: Skill in facilitating trade-off discussions and aligning stakeholders around clear decision-making frameworks.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-CB1