Technology Support Technician

Monday-Friday, 8am - 5pm.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

This position is not eligible for H-1B sponsorship.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

At UNC s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This Technology Support Technician-Advanced position will support and enhance the secure, efficient, and compliant use of technology across Kenan-Flagler Business School by serving as a technical and information security resource within the School's IT organization. This role provides advanced support for Microsoft 365 administration including configuration, policy deployment, data governance, and user enablement and ensures that cloud collaboration platforms such as Teams, SharePoint, and OneDrive are optimized for secure and effective academic and business operations.

The position plays a key role in strengthening the School's information security posture through hands-on participation in risk assessments, security incident response, user onboarding, and awareness initiatives in coordination with the Director of Information Security and the University's Information Security Office. It also contributes to business systems analysis and digital transformation efforts by helping to evaluate, configure, and automate processes using Microsoft 365, Power Platform, and other enterprise tools.

By combining technical expertise, customer service, and security awareness, this position helps ensure that Kenan-Flagler faculty, staff, and students can leverage technology safely and effectively in support of the School's teaching, research, and administrative mission.

Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

* Experience with information security risk assessment concepts (3rd party vendor and internal systems)
* Experience with cloud computing concepts and Microsoft 365 applications support
* Experience triaging information security events using Microsoft Entra, Defender, and CrowdStrike
* Experience with policy and procedure development and updates
* Experience working in an Academic IT environment.

* Must have the ability to work at a computer for long periods of time.

Not Applicable.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Additionally, this position is only open to United States citizens or lawful permanent residents.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.