Senior Demand Manager, Global

Vantage powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role can be based in Denver, CO following our flexible work policy (3 days in-office, 2 days flexible)

The Senior Demand Manager is responsible for leading and continuously improving the enterprise intake and demand management process for Global IT. This role serves as the primary owner of the front door into Global IT, ensuring all business and GIT-sponsored requests are evaluated, governed, prioritized, routed, and transitioned into execution through a standardized process.

This position partners closely with business stakeholders, GIT leaders, portfolio managers, architects, project managers, and platform teams to ensure demand is aligned to strategic priorities, appropriately evaluated, and visible throughout its lifecycle. The role is accountable for driving transparency, governance, operational efficiency, and reporting across the demand intake process.

Essential Job Functions

Demand Management & Intake Ownership

• Own and continuously improve the Global IT intake and demand management process.

• Serve as the process owner for all intake workflows, governance standards, documentation, and operating procedures.

• Ensure all requests follow a standardized intake process from submission through execution readiness.

• Maintain process integrity, compliance, and auditability across all regions and functions.

• Define and oversee intake SLAs, escalation paths, and performance metrics.

Governance & Prioritization

• Facilitate intake governance reviews and demand triage sessions.

• Partner with business leaders to ensure requests are prioritized according to strategic objectives, resource constraints, and business value.

• Evaluate incoming requests for completeness, duplication, business impact, and strategic alignment.

• Ensure appropriate approvals, decision points, and governance checkpoints are completed before work progresses.

• Drive consistency in demand evaluation and decision-making across Global IT.

Portfolio & Capacity Alignment

• Collaborate with PMO leadership, portfolio management, enterprise architecture, and technology leaders to align approved demand with available capacity.

• Track demand through the intake lifecycle and provide visibility into incoming work, backlogs, bottlenecks, and pipeline health.

• Ensure approved requests are routed to the appropriate teams and transitioned successfully into project, product, or operational execution models.

• Support portfolio planning and investment decision-making through demand analysis and reporting.

Stakeholder Management

• Act as the primary point of contact for stakeholders seeking to engage Global IT through the intake process.

• Build strong relationships with business leaders, functional approvers, delivery teams, and operational stakeholders.

• Facilitate workshops, working sessions, and communication efforts related to intake governance and continuous improvement.

• Provide guidance and education to users on intake requirements, expectations, and processes.

Reporting & Analytics

• Develop and maintain dashboards and reporting that provide visibility into:

  • Demand volume

  • Intake cycle time

  • Approval bottlenecks

  • Backlog trends

  • Portfolio demand pipeline

  • SLA performance

• Analyze demand patterns and provide recommendations for process improvements and capacity planning.

• Produce executive-ready reporting for senior leadership and governance forums.

Process & Continuous Improvement

• Identify opportunities to simplify, automate, and optimize intake workflows.

• Lead enhancement initiatives related to intake tools, forms, workflows, automations, and reporting.

• Partner with platform owners and technology teams to implement process improvements.

• Establish and maintain process documentation, training materials, and user guidance.

• Drive adoption of new capabilities and changes across the business.

Job Requirements

Knowledge, Skills, and Abilities

• Bachelor's degree in Business, Information Technology, Engineering, or related field.

• 5+ years of experience in Demand Management, Portfolio Management, PMO, Business Operations, or Technology Delivery.

• Experience managing intake, prioritization, governance, or portfolio processes.

• Strong facilitation and stakeholder management skills.

• Experience developing executive-level reporting and dashboards.

• Demonstrated ability to influence decisions across cross-functional teams.

Education and Experience

• ITIL certification or strong knowledge of ITIL Demand Management practices.

• Experience with portfolio management, project management, or product operating models.

• Experience with workflow and work management platforms such as ClickUp, ServiceNow, Jira, or similar solutions.

• Experience supporting global or multi-regional organizations.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $150,000- $160,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Hybrid #LI-CM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!