Treasury Management Support Specialist I

Description

*Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers

Requirements

Job Responsibilities

1. TM Customer Service & Operations - 75%

* Accountable for onboarding & continued maintenance/requests of all TM customers.

* Setup products/services (including account analysis)

* Maintain customer files and prepare new legal agreements/contracts for online banking customers.

* Provide customer service related to temporary limit increases on TM service transactions.

* Research, compile data and prepare periodic reviews for TM customers.

* Archive and index completed forms into image system.

* Accountable for the opening of new business deposit accounts for TM customers.

o Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.

* Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.

* Handle incoming telephone support for TM customers

* Hardware installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting - 20%

* Prepare and review various monthly and quarterly reports.

3. Other - 5%

* Provide back-up to Merchant Services.

* Explain bank services and charges to customers.

4. Other duties as assigned.

Competencies Required

1. Customer Focus:

* Is dedicated to meeting the expectations and requirements of internal and external

customers

* Gets first-hand customer information and uses it for improvements in products and

services

* Acts with customers in mind

* Establishes and maintains effective relationships with customers and gains their trust and

respect

1. Integrity & Trust:

* Is widely trusted

* Is seen as a direct, truthful individual

* Can present the unvarnished truth in an appropriate and helpful manner

* Keeps confidences

* Admits mistakes

* Doesn't misrepresent him/herself for personal gain

2. Problem Solving:

* Uses rigorous logic and methods to solve difficult problems with effective solutions

* Probes all fruitful sources for answers

* Can see hidden problems

* Is excellent at honest analysis

* Looks beyond the obvious and doesn't stop at the first answers

3. Time Management:

* Uses his/her time effectively and efficiently

* Values time

* Concentrates his/her efforts on the more important priorities

* Gets more done in less time than others

* Can attend to a broader range of activities

4. Timely Decision Making:

* Makes decisions in a timely manner, sometimes with incomplete information and under

tight deadlines and pressure

* Able to make a quick decision