GSOC Supervisor (88362)

Company Overview:

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in customized, high-requirement security solutions. Inter-Con employs over 25,000 security officers worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future.

People: Inter-Con is more than a company; it's an alumni base. We believe in placing the right people in the right roles to help them achieve their long-term career growth aspirations. We have helped thousands of security professionals build successful careers in law enforcement, government services, foreign affairs, and more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits, including flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical and dental coverage, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education, and much more.

Partner with us to begin a journey that starts with a commitment and leads to a career for life. Stand out. Be proud. Be Inter-Con!

Employment Opportunity

Inter-Con Security Systems, Inc. is seeking experienced security professionals to join our team as GSOC Supervisors supporting a Global Security Operations Center in Warren, Michigan.

The GSOC Supervisor leads Analysts and Operators during an assigned shift within a 24/7/365 Global Security Operations Center. The Supervisor is responsible for shift readiness, service quality, incident escalation, workflow compliance, and communication with security and fire leadership while providing real-time operational decision-making, coaching, quality assurance, and workforce oversight.

This is a full-time position supporting a 24/7/365 security operation. Candidates must be able to work days, nights, weekends, holidays, and overtime as business needs require.

Specific benefits include:

• Competitive Pay
• Full-Time Employment
• Recognition and Reward Programs
• Training and Career Development
• Opportunities for Medical, Dental, Holidays, Vacation, Sick Leave, and 401(k) Retirement Plan
• Uniform and equipment provided
• Additional benefits vary depending on position

Duties:

• Provide direct shift supervision, work direction, coaching, and operational support to GSOC Analysts and Operators
• Confirm shift coverage, post readiness, system status, pass-down information, priority events, and outstanding follow-up items
• Ensure personnel follow approved SOPs, post orders, escalation paths, incident classifications, response playbooks, and documentation standards
• Serve as the primary escalation point for incidents exceeding Analyst-level authority, complexity, severity, or business impact
• Maintain timely and professional communication with site security leaders, fire/EHS partners, facilities teams, external responders, and account leadership
• Oversee dispatch and incident-management activities across multiple locations
• Maintain situational awareness through incident resolution
• Conduct quality checks and audits of calls, event records, incident reports, shift logs, dispatch activity, and system usage
• Review, edit, and approve operational documentation for accuracy, completeness, and clarity
• Support onboarding, refresher training, drills, coaching, and comprehension/retention testing
• Provide objective employee performance feedback and address performance or process concerns
• Assist with system disruptions and operational continuity procedures
• Prepare shift summaries, metrics, trend observations, and after-action information for leadership
• Direct personnel during urgent and high-impact incidents while maintaining composure and policy compliance

Veterans

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran seeking a rewarding career with a team that values those who served and supports your success and growth within our organization, please take a moment to review our website for our extensive opportunities.

Inter-Con Security Systems, Inc. is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Requirements:

• High school diploma or GED required; additional education or relevant professional training preferred
• 3+ years of experience preferred in a security operations center, emergency communications, dispatch, public safety, corporate security, or comparable operational environment
• 1+ year of lead or supervisory experience preferred, including responsibility for coaching, task assignment, quality assurance, or incident escalation
• Demonstrated ability to direct personnel during urgent or high-impact events while maintaining composure, accuracy, and policy compliance
• Experience with access control, CCTV/video management, alarm monitoring, incident/case management, mass notification, and related security technology platforms preferred
• Strong report-review, analytical, conflict-resolution, and professional communication skills
• Valid Michigan guard card or registration, as required for the assignment
• Current First Aid and CPR certification, or ability to obtain and maintain certification before assignment
• Ability to successfully complete required background screening and drug and alcohol testing
• Ability to read, write, and speak English fluently and produce clear, concise, and accurate incident reports
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint as relevant to the position
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information
• Ability to work in a 24/7/365 operation, including days, nights, weekends, holidays, and overtime as business needs require
• Ability to complete ongoing training and required comprehension and retention testing