New 
Concierge
 Omni Hotels & Resorts | |
21-21
| |
 United States, Florida, Fort Lauderdale | |
| 1850 Southeast 17th Street (Show on map) | |
 Oct 06, 2026 | |
|
Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: To create memorable guest experiences by serving as a knowledgeable and trusted resource for hotel guests. The Concierge assists with reservations, recommendations, directions, and personalized services, ensuring every guest feels welcomed, well-cared for, and valued. This role requires strong communication, local expertise, and a commitment to delivering service with professionalism, courtesy, and warmth in alignment with the hotel's standards of excellence. ESSENTIAL JOB FUNCTIONS: * Be fully acquainted with key points of interest in the city and surrounding area. * Maintain complete knowledge of restaurants, cultural attractions, entertainment venues, shopping, and tourist destinations in order to provide personalized recommendations to guests. * Arrange and confirm bookings such as airline tickets, transportation, tours, and other guest requests. * Assist with restaurant reservations, limousine services, and other guest needs. * Ensure timely delivery of parcels, mail, and special deliveries to guest rooms. * Partner with Housekeeping to maintain a clean, tidy, and welcoming lobby and public spaces. * Participate in the amenity process for guests celebrating special occasions, including arranging personalized touches and pre-arrival calls. * Create and coordinate special packages that enhance the guest experience. * Communicate guest information, preferences, and special requests promptly to the appropriate departments. * Maintain thorough knowledge of all hotel services, amenities, and hours of operation to assist guests effectively. * Handle special requests such as flowers, telegrams, rental cars, luggage forwarding, and private car arrangements. * Deliver personalized, memorable service by applying the Power of One philosophy. * Maintain effective communication and strong working relationships with all hotel outlets and amenities, including Food & Beverage, Spa, Recreation, and others, to collaboratively handle guest needs and ensure seamless service * Follow up on guest requests and arrangements to ensure satisfaction and service excellence. * Recognize VIPs and repeat guests, noting preferences to deliver personalized future experiences. * Promote and recommend on-site hotel outlets and amenities as the first choice for guests. * Proactively identify opportunities to improve the guest experience and exceed expectations. * Follow all established procedures to ensure guest safety, security, and protection of personal information. * Uphold proper phone etiquette, ensuring a professional, warm, and courteous tone at all times. * Perform other duties and special projects as assigned by Front Office Management. * Regularly participate in lobby activations and welcoming large groups and arrivals. QUALIFICATIONS: * Minimum of 1 year of direct customer service experience required. * Experience in a community organization, tourism office, or similar role representing the city and its attractions may be considered in place of hotel experience. * Previous hotel front office or guest services experience is strongly preferred. * Developed knowledge of the surrounding area, including restaurants, cultural attractions, entertainment, shopping, and tourist destinations, is required. * Strong organizational skills with the ability to prioritize, multi-task, and adapt in a fast-paced environment. * Ability to work well under pressure while handling multiple guest requests and questions in a professional manner. * Customer service oriented with a strong desire to create personalized and memorable guest experiences. * Ability to remain calm, professional, and welcoming in stressful situations. * Excellent verbal and written communication skills in English, with the ability to interact effectively with guests, management, and colleagues in person and over the phone. * Strong decision-making skills with the ability to think quickly and clearly. * Ability to accurately and efficiently input information into computer systems. * Ability to work cohesively and collaboratively with team members and across departments. * Proficiency in basic computer applications; prior OPERA system experience is a plus. * Must have flexibility to work a variety of shifts, including nights, weekends, and holidays. ENVIRONMENT & POSITION ANALYSIS: * Lift, carry and place objects weighing up to 50 lbs. without assistance. * Stand, walk or sit for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. TOOLS & EQUIPMENT: * Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, bell cart Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |