Student Services Analyst (Disability Resources & Services)

$53,050.25 - $68,964.82/annually, DOE

114

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

South Mountain Community College (SMCC) is seeking a motivated  Student Services Analyst (SSA) to join the Disability Resources & Services (DRS) team.  This position manages a diverse student caseload and works directly with students to assess individual needs, determine reasonable accommodations for post-secondary education, and provide ongoing guidance and resources in support of equal access to the educational experience. This position serves as a lead worker and strong team player dedicated to coordinating, administering, implementing, and improving DRS programs and services for a growing student population.

The Student Services Analyst partners with faculty, staff, service providers, and campus resources to coordinate accommodations, provide technical assistance, accessibility services, support DRS program operations, and promote awareness of disability resources  and services across the college. This position serves as a liaison between students, faculty, staff, external entities and the community.

30% - Assessment and Compliance

• Conducts an interactive process with students making accommodation requests and synthesizes information gathered to determine individualized and reasonable accommodation and access plans.
• Applies qualitative interviewing techniques to gather appropriate and relevant information about disability-related functional imitations, barriers, access needs, and other potential support needs.
• Evaluates documentation of disability (medical records, educational assessments, IEPs, etc.) to assist with determining strengths, needs, history of accommodation, and eligibility.
• Reviews functional limitations in light of course and program standards, academic standards, and technical standards to determine if requested accommodations are necessary, reasonable, and appropriate.
• Ensures compliance with the application of laws and regulations by collaborating with the Director of Disability Resources and Testing Services on complex cases.

30% - Case Management

• Works with students, staff (DRS support staff, testing staff, tutoring staff, etc), and other appropriate stakeholders in a timely manner to ensure compliance with applicable laws and department procedures. 
• Collaborates with faculty in the interactive process to ensure appropriate implementation of accommodations, address concerns, solve problems, and coordinate course-specific needs.
• Provides specialized holistic support to students with disabilities through academic coaching, advice on course load and modality, self-advocacy techniques, and referrals to internal and external supports.

30% - Program Administration

• Manages and administers department procedures (including within the confidential online DRS Connect - Accessible Information Management System) to ensure accuracy and timeliness in eligibility determination and implementation.
• Gathers and analyzes data to improve DRS processes, makes presentations and recommendations to leadership, and implements and tracks improvement strategies.
• Develops and presents training materials both in-person and online for students and staff.
• Manages and processes fiscal needs according to the department budget.
• Manages and coordinates assistive technology and vendor services, including interpreters, proctors, and note-taking.
• Provides back-up support for DRS support staff.
• Supervises non-exempt staff.

10% - Outreach, Training & DRS Resources

• Coordinates and participates in DRS outreach, recruitment, and student engagement activities. 
• Develops and delivers individual and group training for students, faculty, staff, and other stakeholders regarding DRS resources, accommodation processes, policies, procedures, and accessibility. 
• Designs, develops, maintains, and delivers program information, presentations, educational resources, and promotional materials that increase awareness of DRS services and support an accessible campus environment.
   

Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR
Associate's Degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

High School/GED from a regionally accredited institution and six (6) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

A.  Post Baccalaureate Certification, Master's Degree in Post-Secondary Disability Services, Disability Services Administration, Disability Studies, or Higher Education.
B. Two (2) year's experience reviewing assessments of disability (evaluations, medical reports, IEP's, etc.) to help identify eligibility according to applicable laws and regulations.
C. Two (2) year's experience utilizing effective interviewing techniques to determine individualized reasonable accommodations within academic and technical standards
D. Two (2) year's experience collaborating with multiple stakeholders to coordinate and support the timely provision of services to a case load of students in a post-secondary setting.
E.  Experience with process improvement techniques (including accurate data collection, analysis, presentation, and implementation). 
F.  Experience with functional utilization of data management systems to track progress, keep notes, and gather information to make decisions (such as Accessible Information Management System, Student Information System, Fiscal Management System, etc.)
G. Experience with advising students for FOI.
H. One (1) year of relevant full-time MCCCD experience within the past two (2) years.

May be required to work occasional evenings and weekends.

May need to occasionally travel and work at other college locations

May be required to view a computer monitor for a prolonged period of time

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before October 20, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.