Field Service Trainer

Compensation Range:

About Us:

Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

JOB SUMMARY:

Responsible for development, implementation, and execution of Munters Field Technician Development Program.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Develop and manage programs aimed at onboarding new hires and continuous growth and development for current Technicians.

Work closely with Management to schedule in field or Munters Academy training to address onboarding and/or training needs.

Closely evaluate and monitor Technician skillset.

Provide detailed reports after each session for Munters records, management review and discussion for next steps in development.

Continuously involved with program improvements that will lead to training enhancements and/or opportunities to better address Technician developmental needs.

KNOWLEDGE/SKILLS/ABILITIES:

Demonstrate skills necessary to Evaluate and Train Service Technicians in every area within their Roles and Responsibilities.

Ability to multitask and exceptional organization skills

Proven success with providing professional and courteous services in the field.

Able to analyze technical competencies in order to identify strengths and weaknesses for improvement opportunities.

Computer skills with Glovia, Astea, Word and Excel

Extensive familiarity with Munters product; SyCool, Geoclima Chillers, AHU, Oasis, Delta 3, Delta Flow, and HM3

Knowledge of:

BOM structures, Wiring Schematics, and HVAC controls

Basic understanding of application & product engineering practices

Basic understanding of refrigeration, and Data Center cooling equipment.

Munters Production Operations processes & procedures

Intimately familiar with all Service policies, processes, & repair procedures

ADDITIONAL RESPONSIBILTIES:

Understand that Field Service's major role is one of timely responses to customers' needs and focus as part of a team to help us be prepared at all times to support customers' requests and needs.

Travel required - based on new hire locations and projects within their region, as well as travel to the Munters Academy in Virginia to lead classroom and/or hands on training sessions based on scheduling and content.

JOB QUALIFICATIONS:

High school diploma or equivalent

Minimum of 10 years in Electrical, Mechanical and HVAC equipment with troubleshooting.

Training and Presentation Experience

Experience or exposure to lean concepts

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data, viewing computer terminals, expansive reading, etc.

The worker is not substantially exposed to adverse environmental conditions

Benefits:

Competitive Salary

Comprehensive health, dental, and vision insurance plans

Flexible work schedule

Generous vacation and paid time off

401K retirement savings plan with employer matching

Professional development opportunities, including tuition reimbursement, and conference attendance

Company-sponsored social events and team-building activities

State-of-the-art equipment and tools to support your work

All offers are contingent on a pre-employment drug test and background check, as applicable for the position.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.