Manager, Credentials Verification Office

Manager, Credentials Verification Office

Credentialing excellence plays a vital role in patient safety, provider readiness, and organizational success. As the Manager, Credentials Verification Office (CVO), you will lead a high-performing team responsible for ensuring providers across UVA Health are credentialed efficiently, accurately, and in compliance with regulatory and accreditation standards.

In this leadership role, you will oversee day-to-day credentialing operations, drive quality and audit readiness, and partner with stakeholders across the health system to support a seamless provider onboarding experience. This is an exceptional opportunity for an experienced credentialing professional who thrives in a fast-paced healthcare environment and is passionate about operational excellence, team development, and continuous improvement.

The Role

As the Manager, Credentials Verification Office, you will provide operational leadership for credentialing verification activities across UVA Health and affiliated entities. Working closely with the Director of the Credentials Verification Office, you will help ensure credentialing processes are efficient, compliant, and aligned with organizational priorities.

On a typical day, you will balance team leadership, workflow oversight, quality review, and collaboration with internal partners to keep credentialing activities moving forward while maintaining the highest standards of accuracy.

Key responsibilities include:

• Leading and developing a credentialing team, providing coaching, performance management, training, and ongoing professional development.
• Managing credentialing workflows, assignments, and priorities to ensure files progress efficiently through the verification process.
• Monitoring workload, turnaround times, productivity, file quality, and operational performance metrics.
• Ensuring credentialing files are complete, accurate, audit-ready, and prepared for release to Medical Staff Offices and other stakeholders.
• Supporting regulatory compliance, accreditation readiness, delegated credentialing requirements, and internal or external audits.
• Identifying workflow challenges, resolving operational issues, and driving process improvements that enhance efficiency and consistency.
• Partnering with Medical Staff Offices, provider onboarding teams, and other internal stakeholders to support provider readiness and organizational goals.
• Utilizing credentialing technology, including CredentialStream or comparable platforms, to optimize operations and reporting.
• Providing hands-on support and leadership during high-volume periods, audit activities, system changes, and evolving operational needs.

This position is ideal for a credentialing leader who combines strong technical expertise with a collaborative leadership style and a commitment to service excellence.

Why UVA Health

UVA Health is one of the nation's leading academic health systems, bringing together exceptional clinical care, research, education, and innovation to advance healthcare across Virginia and beyond. Here, credentialing professionals play a critical role in supporting the providers who deliver world-class care every day.

Joining the Credentials Verification Office offers the opportunity to:

• Be part of a nationally recognized academic healthcare environment that values quality, accountability, and continuous improvement.
• Lead work that directly supports patient safety, provider readiness, and regulatory excellence.
• Collaborate with physician leaders, Medical Staff Offices, operational teams, and healthcare professionals across a complex health system.
• Help shape credentialing processes and workflows as systems, technology, and organizational needs continue to evolve.
• Contribute to a culture focused on professional growth, teamwork, innovation, and operational excellence.
• Make a meaningful impact by leading initiatives that improve efficiency, quality, compliance, and service delivery across the enterprise.

For experienced credentialing professionals seeking broader leadership responsibility and the opportunity to influence health system operations, this role offers both challenge and career growth.

Why People Love Living in Charlottesville

Nestled in the foothills of the Blue Ridge Mountains, Charlottesville offers an exceptional quality of life with the perfect balance of professional opportunity and personal fulfillment. Residents enjoy easy access to hiking, biking, wineries, outdoor recreation, and scenic mountain views, while also benefiting from a vibrant arts, music, and culinary scene. Home to the University of Virginia, the area combines the energy of a college town with the charm of a welcoming community. Whether you're seeking family-friendly neighborhoods, cultural experiences, or a shorter commute and more connected lifestyle, Charlottesville is consistently recognized as one of the most desirable places to live in Virginia.

MINIMUM REQUIREMENTS:

Education: Bachelor's degree required.

Experience: +4 years relevant professional experience, to include 2+ years formal management experience required.

Licensure: NAMSS certification is required within 1 year of hire.

PHYSICAL DEMANDS:

Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to chemicals.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.