Branch Manager - Nevada
New Location - 7415 Durango Dr., Suite 106, Las Vegas, NV 89113
Lead a team, build relationships, and help launch Rize Credit Union's newest branch! We're excited to open a new branch on Durango Drive in Las Vegas in Q1 2027, and we're looking for a dynamic, results-driven Branch Manager to lead the way. As Branch Manager, you'll play a key role in launching this new location, building a high-performing team, establishing strong community connections, and creating an exceptional member experience from day one. You'll drive branch performance, membership growth, and digital adoption while fostering a culture of collaboration, accountability, and service excellence. You'll champion consultative, relationship-based conversations that deepen members' financial relationships, partner with teams across the credit union, and actively represent Rize in the local community. From preparing for a successful grand opening to achieving ongoing sales and service goals, you'll have the opportunity to shape the branch's success and bring Rize's mission of financial empowerment to more members of the Las Vegas community.
Lead and develop your team
- Provide strategic leadership that aligns branch operations with credit union goals, emphasizing efficiency, member service, and sustainable growth.
- Coach, mentor, and motivate staff through clear expectations, regular one-on-ones, performance reviews, and ongoing feedback.
- Oversee daily operations, including opening and closing procedures, scheduling, and service standards.
Deliver an exceptional member experience
- Lead by example, foster a positive team culture, and resolve escalated member concerns in partnership with other departments.
- Seek out and act on member feedback to continually improve the experience.
- Champion a digital-first mindset, ensuring your team can confidently educate members on mobile banking, online banking, and self-service options.
Grow membership and the community
- Build personalized relationships with members, run effective onboarding for new members, and coach your team in consultative selling and referrals.
- Strengthen community and business relationships that promote financial literacy and membership growth, and encourage your team to join outreach and volunteer events.
Run an operationally sound branch
- Ensure compliance with policies and regulatory requirements, and monitor branch activity for fraud, security, and operational risk.
- Oversee safe deposit box operations where offered.
- Analyze branch performance reports, manage the branch budget, and complete the annual budget process on time.
- Provide coverage at other Nevada branches as needed. Travel within the Nevada market may be daily, weekly, or extended to cover staffing gaps.
Required
- Five or more years of financial institution sales and member service experience, including at least two years in a supervisory or leadership role (or an equivalent combination of education and experience).
- Bachelor's degree from an accredited college or university.
- Working knowledge of branch operations, compliance, loan practices, and credit union regulations and risk management.
- A proven track record of achieving sales and growth goals.
- Proficiency in Microsoft 365 and core banking and teller platforms; familiarity with CRM tools.
- Strong leadership, communication, conflict resolution, and presentation skills, with a consultative approach and high emotional intelligence.
- Ability to interpret financial data, manage multiple priorities, and adapt to changing business and regulatory needs.
- Reliable attendance and flexibility to travel within Nevada.
Preferred
- Experience in business development and community engagement.
Physical and Working Requirements
- Primarily sedentary work with occasional lifting of up to 10 lbs.; able to use a computer 6-8 hours per day and to climb or descend stairs in an emergency.
- Able to talk and hear, work indoors in a climate-controlled shared work area, and work extended hours when required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Rize Federal Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
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