Technology Support Analyst
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
| Position Number |
008015 |
| Vacancy Open to |
All Candidates |
| Working Title |
Technology Support Analyst |
| Position Designation |
EHRA Non-Faculty |
| Employment Type |
Permanent - Full-time |
| Months per Year |
12 |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. |
| Hours per week |
40 |
| FLSA Status |
Exempt |
| Division |
OneIT |
| Department |
Office of OneIT (Adm) |
| Work Location |
Kennedy |
| Salary Range |
|
| Primary Purpose of Department |
The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals. |
| Primary Purpose of Position |
This position provides second-tier technology support for university constituents. This position serves as a technical consultant on academic and research projects for applications, operating systems, hardware, networking, and information security.
This position is responsible for the routine and non-routine maintenance andsupport of desktop, laptop, and tablet computer systems, including softwareand hardware.
This position supports the hardware, software, and research computing needs of faculty. |
| Summary of Position Responsibilities |
- Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and operating system issues for Windows and macOS environments.
- Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting Service Level Agreements.
- Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
- User Onboarding/Offboarding: Set up new-hire workstations, configure accounts, and process returned hardware.
- Collaboration: Escalate complex technical problems to OneiT teams when necessary.
|
| Minimum Education/Experience |
Bachelor's degree in computer science, computer engineering, math, or engineering, or a related technical degree; or an equivalent combination of education and experience. Related information technology experience may be substituted on a year-for-year basis for the required education. |
| Preferred Education, Knowledge, Skills and Experience |
- 2 years of experience in the information technology field
|
| Necessary Certifications/Licenses |
|
| Preferred Certifications/Licenses |
|
| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
|
| Posting Open Date |
10/26/2026 |
| Posting Close Date |
11/09/2026 |
| Open Until Filled |
No |
| Proposed Hire Date |
|
| If time-limited please indicate appointment end date |
|
| Contact Information |
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Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
This position requires a Bachelor's degree in computer science, computer engineering, math, or engineering, or a related technical degree; or an equivalent combination of education and experience. Related information technology experience may be substituted on a year-for-year basis for the required education. Do you meet these requirements?
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
Optional Documents
- Other Document
|
University of North Carolina Charlotte
Oct 26, 2026