Program Assistant

Job Description

Job Summary:

The Goldschmidt Collective (TGC) is a unit within the Department of Family & Community Medicine that supports healthcare providers nationwide (physicians, nurse practitioners, physician assistants, pharmacists, and other healthcare professionals) by offering expert, case-based, on-demand education, clinical guidance, and capacity building. Its core clinical education topic areas include:

• HIV and viral hepatitis prevention, evaluation, and management, including pre-exposure and post-exposure prophylaxis and antiretroviral therapy as treatment

• Substance use evaluation and management, including medications for substance use disorder treatment

• Complex contraception, early pregnancy assessment, miscarriage management, menopause management, and early abortion provision (as indicated)

The TGC Program Assistant provides administrative and operational support to TGC staff and faculty. Working under the direction of the Program Manager, the incumbent supports several vital activities, including triage, scheduling, project support, purchasing and accounting, staff reimbursement submissions, and other administrative tasks as assigned, to advance TGC's mission and goals.

Qualifications

Education, Training and Experience: Required Preferred High school graduation and four years of related administrative experience; or an equivalent combination of education and experience x Minimum of one year of experience working in an academic or healthcare setting X Minimum of one year of experience working in customer service X Knowledge, Skills and Abilities: Required Preferred Excellent organizational/prioritization skills: proven ability to handle complex details accurately and attentively; ability to problem-solve and follow through x Ability to work independently as well as in a team x Ability to problem-solve, meet deadlines with minimal supervision x Excellent verbal/written communication skills. x Strong knowledge of MS Office Suite: Word, Excel, PowerPoint, Access, Outlook email. x Experience in a call center or customer service environment X Good conflict resolution skills x Strong customer service skills x Detail-oriented: Able to proof and catch potential typos, grammatical errors, and data entry mistakes x Demonstrated ability to manage high-stress situations, including responses to complaints and difficult requests from individuals in crisis x Compliance with policies and procedures x Knowledge of call center telephony and technology X Experience with digital call center software X Knowledge of procurement processes X Knowledge of medical and scientific terminology, especially HIV/AIDS and sexual and reproductive health terminology. X Interest in public health/social sciences x Willing to learn Salesforce CRM X