Senior Director, Head of Professional Services Delivery Risk & Security Solutions (RAS) - GTMS

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa's Risk & Security Solutions help clients make better fraud decisions. Solutions built on real-time decisioning, rules engines, ML models, and deep client-specific configuration are never deployed once and left static - they continuous client engagement doing continuous discovery and working to provide incremental value to our clients.

In environments this complex, product capability alone does not create client value.Engagement is the mechanism that turns capability into solutions.The most effective model sitsabovethe product as asolution layer- translating platform capability into business outcomes, continuously discovering client needs as they evolve, and delivering against them incrementally rather than episodically.

This role exists to build and lead that solution layer. The mandate here is to transform and establish PS as adistinct, strategic functionthat owns the engagement model end to end, moving Visa RAS fromproduct-led delivery to solution-led partnership.

This is abuild-and-leadmandate for a leader who canoperate in ambiguityand embed rigorous structure where variation exists today.

What You'll Own:

Strategy & Vision:

• Full strategic ownership and vision for the Delivery function, defining how the team operates as thesolution layerthat turns platform capability into client outcomes.
• Set the direction for an engagement model grounded incontinuous discovery and incremental delivery (defined project plans, RAID logs, governance structure, etc).
• Shape and influence thePS pricing and milestone-based delivery modelin partnership with Sales, Solutions, and Commercialization, ensuring delivery is valued and structured to support sustainable growth.

The Engagement Model (Delivery Layer):

• Build an engagement model thatoperates continuously, not episodically, andowns outcomes, not just interactions
• Translate product capability into client solutions through continuous discovery and owning the client relationship during implementation
• Deliver incrementally against evolving client needs, surfacing product gaps with precision and context in alignment our product roadmap/implementation plan.
• Close the loop between client reality and roadmap decisions.

Operating Model & Governance:

• Lead the transformation to a gated delivery lifecycle (Discovery Go-Live Hypercare) with formal project charters, standardized methodology, and governance structure (internal and externally facing)

• EstablishRAID governance, formal escalation paths, and PSA toolingacross all active implementations

• Ensure smooth adoption and transition of tooling to MS Dynamics Project Operations

• Define and enforce a cleanPS-to-Customer Success / Managed Services handoff protocolat go-live.

People Leadership:

• Lead and develop both people leaders and individual contributors through functional leads across Implementation Consulting, Project Management, and Resource Management.

• Build organizational capability through certification, structured upskilling, and targeted hiring - closing the skills gap across the full lifecycle, from discovery through hypercare.

Client & Executive Engagement:

• Leadexecutive steering committee engagementfor strategic accounts
• Providehands-on delivery oversight of key Tier 1 accounts
• Use Executive Business Reviews/Service Delivery Reviews and defined governance structure to surface expansion opportunities at the right altitude.

Cross-Functional Leadership:

• Collaborate tightly acrossProduct, Sales, Engineering, and Client Services, influencing without direct authority
• Act as a high-fidelitysignal amplifier for Product teams, feeding contextual client feedback into the roadmap
• Partner with the SI/Partner team, bringing knowledge of how SI partners extend delivery capacity
  

This role is a Hybrid position to be located in our Atlanta, GA or Austin, TX office locations. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a bachelor's degree or at least 10 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or a minimum of 5 years of work experience with a PhD.
• Provenpeople leadershipof large, multi-disciplinary teams through functional leads
• Strongcommercial acumen- SOW ownership, pricing strategy, and milestone-based delivery models
• Demonstrateddelivery and process rigor- lifecycle methodology, RAID governance, PSA tooling
• Exceptionalexecutive client engagementat steering-committee / C-suite level
• Ability tooperate and lead through ambiguity, building structure in a transforming function
• Strongcross-functional influencein a matrixed environment
• Working knowledge of SI partner ecosystems.

Preferred Qualifications:

• 15 or more years of experience with a bachelor's degree or 12 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, or MD); PhD with 9+ years of experience.

• Domain familiarity withrisk, fraud, authentication, or real-time decisioningplatforms

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer