Manager - Player Services

Responsibilities:

• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.
• Support a service-driven culture by ensuring every guest interaction reflects Bally's commitment to excellence.
• Coordinate with Marketing and other departments to ensure successful execution of promotions and events.
• Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.
• Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.
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  Execute marketing promotions, events, drawings, and special programs to drive guest engagement.
  
  
• Issue complimentary offers to guests based on established play levels and company guidelines.
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  Respond to escalated guest concerns and service issues in a professional and timely manner.
  
  
• Select, train, coach, and develop team members to support performance and growth.
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  Directly manage and lead the Player Services team.
  
  
• All other duties as assigned.

Compensation:

• Target Salary: $66,000/YR

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must have at least 2 years supervisory experience. (required)
Must have at least 2 years experience in a casino environment. (required)
Must have a working knowledge of table games and slot machines. (required)
Excellent written, analytical and verbal communications skills are required. (required)
Must have open work availability to work nights, weekends, and holidays. (required)
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. (required)
Ability to lead by setting a professional example and mentoring skills. (required)
High-level public relations and customer service skills are required. (required)
Must have a high school diploma or equivalent. (required)
Must be 21 years of age or older. (required)