Custodian I

Job Title: Custodian I

Reports to: Program Manager of Custodial Operations

Accountable to: Director of Operations

Location: Westgate, 2965 N. Main St., Decatur, IL 62526

Schedule: Hours vary based on operational needs. May include evenings, weekends, holidays, or alternative shifts as assigned.

FLSA Status: Non-Exempt

Position Type: FULL & PART TIME OPTIONS AVALIABLE

Work Setting: In-Person

Position Overview:

In keeping with the Mission, Vision, and Corporate Values of Heritage Behavioral Health Center, the Custodian is responsible for the regularly scheduled cleaning and maintenance of the Heritage Corporate Building. This position plays a vital role in ensuring that Heritage's facilities are clean, safe, and welcoming for staff, clients, and visitors. The Custodian must adhere to all Heritage policies and procedures and represent the organization's values in every interaction.

This position may involve incidental interaction with individuals served by Heritage, including those living with mental illness or substance use disorders. A compassionate, professional approach is essential.

Leadership & Team Expectations:

• Represent Heritage's mission and values through professional, respectful conduct at all times
• Maintain reliability and consistent attendance to ensure facility coverage and team effectiveness
• Demonstrate a firm yet compassionate approach when interacting with staff or individuals served by Heritage
• Communicate proactively with the Program Manager regarding supply needs, facility concerns, or scheduling issues
• Take initiative to maintain a clean and orderly work environment beyond assigned tasks when needed
• Follow all Heritage policies, procedures, and safety standards

Core Responsibilities Include:

• Vacuum and sweep all floors throughout the facility
• Dispose of trash and recyclables in designated areas
• Clean and sanitize kitchens and break room areas
• Dust surfaces, furniture, and fixtures throughout the building
• Clean and sanitize restrooms, including fixtures, floors, and surfaces
• Restock supplies including paper products, soap, and other consumables as needed
• Clean interior and exterior windows as scheduled
• Operate and maintain custodial equipment including vacuum cleaners and custodial carts
• Perform other duties as assigned consistent with this role

Performance Expectations / What Success Looks Like:

The Custodian will be successful in this role when:

• All assigned areas are consistently cleaned and maintained to Heritage's standards within each scheduled shift
• Restrooms, kitchens, and common areas are sanitary and well-stocked at all times
• Supplies are proactively monitored and restocking requests are communicated in a timely manner
• Facility concerns or maintenance needs are promptly reported to the Program Manager
• The building environment reflects a professional, welcoming atmosphere for staff, clients, and visitors

Knowledge, Skills and Abilities:

• Ability to stand, walk, bend, and perform repetitive physical tasks throughout the full duration of each shift
• Ability to lift 25-35 pounds; reach overhead; push and pull equipment including vacuum cleaners and custodial carts
• Ability to perform mopping and other twisting/upper body motions as required
• Firm yet compassionate approach when working in an environment that serves individuals with mental illness or substance use disorders
• Basic familiarity with cleaning products, equipment, and safety procedures
• Reliable and self-directed; able to complete assigned tasks independently with minimal supervision

Education and Experience:

Required:

• High school diploma or GED

Preferred:

• Prior commercial cleaning experience
• Experience working in an environment serving individuals with mental illness or substance use disorders

Note: A valid driver's license, reliable transportation, and proof of automobile insurance are highly recommended for this position.

Physical Requirements and Working Conditions:

• Position requires standing, walking, bending, and sustained physical activity for the duration of each shift
• Must be able to lift 25-35 pounds, reach overhead, and push/pull heavy equipment
• Regular exposure to cleaning chemicals; proper use of personal protective equipment required
• May have incidental contact with individuals served by Heritage, including those experiencing mental health or substance use challenges
• Must adhere to all Heritage policies, procedures, and safety standards