Servicenow Consultant

Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Competency
* Experience as a Technical Lead
*Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
*Understanding customer business requirements and convert to functional requirements
*Responsible for reviewing requirements for accurate estimation
*Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
*Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
*Review, and do proactive analyze and resolve application issues as needed
*Mentor and share technical knowledge/guidance to team
*Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
*Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
*Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
*Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
*Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
*Excellent team management skills to manage the project team and members
*Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
*Experience in ServiceNow custom application design and development
*Evaluate the tool stability and performance and provide recommendations
* Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
*Preferred to have ServiceNow Implementation Specialist certification
* Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications

Location: Remote

Salary Range: $130,000-$170,000 a year.
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