New 
Service Desk Engineer
 Tata Consultancy Services | |
$55,000 - $70,000
| |
sick time, 401(k)
| |
 United States, Pennsylvania, Blue Bell | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills ServiceDesk E2 , ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging: Receive, log, and categorize incidents and service requests. First-Level Support: Provide initial troubleshooting and resolution using knowledge base. User Assistance: Support users with common issues (password reset, access, basic IT issues). Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA. SLA Adherence: Ensure timely response and resolution within agreed SLAs. Documentation: Update tickets with accurate actions and resolution details. Communication: Keep users informed on status and closure. Generic Managerial Skills, If any Understand SLA's and KPI's Base Salary Range : $55,000 to $70,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Blue Bell, PA
Function
TECHNOLOGY
Role
Engineer
ID
434881
Skills
Desktop
Salary Range
$55,000 - $70,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |