New 
Desktop Support Engineer
 Tata Consultancy Services | |
$60,000 - $70,000
| |
sick time, 401(k)
| |
 United States, Texas, Beaumont | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills * Strong knowledge of desktop/laptop hardware * Good knowledge of Windows 10, Windows 11 and MS Office * Knowledge of Mac OS is preferred * Understanding of daily operations and delivery processes * Application/software installation and troubleshooting * Knowledge/exposure to ITSM-based ticketing tools (e.g., ServiceNow, Remedy) * Windows system administration * Strong troubleshooting skills * Hardware, operating system and software knowledge of laptops, desktops, mobile devices and printers * Working knowledge of supporting computer peripherals such as printers, scanners and non-standard devices * Understanding of Active Directory and networking * Hardware, operating system and software knowledge Roles & Responsibilities * Provides second-line investigation and diagnosis. * Resolves and closes incidents/service requests as per procedures and allocated timelines. * Logs relevant incident/service request details in the ITSM tool. * Communicates with clients regarding incident progress. * Ensures tickets are updated at all times until issues are resolved. * Complies with QHSE and IT policies. * Liaises with clients, IT support groups and third-party providers when necessary. * Performs staging of PCs. * Performs IMAC (Install, Move, Add and Change) activities for end-user hardware. * Conducts hardware and software maintenance and support. * Troubleshoots and resolves PC incidents and VIP requests. * Assists with IT security issues and virus elimination. * Creates and maintains documentation for scope of work. * Provides special events coverage and meeting room, VCON and voice device support. * Maintains hardware inventory, spare-part stocking and asset management. * Manages stock. * Provides break-fix services to nearby sites using device exchange or loaner PCs. * Coordinates with hardware vendors for break-fix activities. * Performs imaging, provisioning and workstation setup. * Updates asset management databases including hardware and software. * Manages logistics for PCs and other devices. * Coordinates activities with third parties to resolve IT issues or complete service requests. * Follows standard operating procedures documented in the knowledge management system. * Provides training and demonstrations to end users when needed. * Performs onsite administrative tasks such as backups and OS migration. * Provides onsite operational support for industrial mobility devices. * Supports company-owned mobile phones, tablets and BYOD devices. * Supports asset disposal activities. * Coordinates with regional/global support groups for request resolution and escalation. * Provides operational support for standalone printers, including driver installation, connectivity and software-related troubleshooting. * Provides operational support for standalone printer/scanner/fax devices. * Loads and reloads PCs with standard images for deployment of kiosk devices Salary Range: $60,000-$70,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
Location
Beaumont, TX
Function
TECHNOLOGY
Role
Engineer
ID
436149
Skills
Windows | Desktop
Salary Range
$60,000 - $70,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |