New 
Tonkean Support Engineer
 Tata Consultancy Services | |
$140,000 - $180,000
| |
sick time, 401(k)
| |
 United States, Illinois, Chicago | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills * Experience working with Tonkean Platform administration and support. * Understanding of workflow automation and process orchestration concepts. * Experience with REST APIs, JSON, and integration troubleshooting. * Knowledge of enterprise applications and business systems. * Familiarity with Microsoft Teams, Outlook, and collaboration platforms. * Strong incident management and problem-solving skills. * Knowledge of Agile methodology and ITIL processes. Roles & Responsibilities * Provide L1/L2/L3 support for Tonkean applications and workflows. * Monitor Tonkean solutions, modules, workflows, and integrations. * Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations. * Analyze incidents, identify root causes, and implement permanent fixes. * Support business users during UAT, production deployments, and hypercare phases. * Maintain workflow documentation, knowledge articles, and SOPs. * Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards. * Coordinate with business teams, enterprise application teams, and external vendors for issue resolution. * Manage user access, security roles, and governance controls. * Perform release validation and production migration support. Generic Managerial Skills, If any * Strong analytical and problem-solving skills * Multi-tasking ability with limited supervision * Mentoring capabilities * Quick learner and self-starter * Excellent customer service, interpersonal, communication and team collaboration skills * Able to understand and adhere to change management procedures and internal guidelines Salary Range: $140,000-$180,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
Location
Chicago, IL
Function
TECHNOLOGY
Role
Engineer
ID
437571
Skills
REST | API(Application programming interface)
Salary Range
$140,000 - $180,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |