New 
Sustainment It Lead
 Tata Consultancy Services | |
$110,000 - $130,000
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sick time, 401(k)
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 Oct 29, 2026 | |
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Job Description
Must Have Technical/Functional Skills Owns and leads all sustainment processes for production systems, applications, and data pipelines. Accountable for operational stability, reliability, and continuous improvement, and serves as the primary point of ownership and escalation for business and technology stakeholders. Technical Skills * ServiceNow: configure and administer ITSM processes; build workflows, business rules, assignment groups, SLAs, catalog items, and CMDB relationships. * Reporting: build dashboards and KPIs (Performance Analytics / BI) and automate weekly stakeholder reporting, tailored for executive and team audiences. * Operations: ITIL-aligned incident, problem, change, request, and knowledge management; CI/CD, version-controlled deployments, and migration tooling; cloud platforms and monitoring stacks. * Continuous improvement: eliminate recurring issues through automation, refactoring, and process change. Experience Required * 15+ years overall IT, including 5+ years in a lead/management role with full process ownership. * 10+ years troubleshooting across applications, databases, and infrastructure. * 7+ years ServiceNow configuration/administration (module depth below). * 5+ years each: dashboards/reporting, CI/CD and migration tooling, people leadership. * ITIL certification preferred. ServiceNow / ITSM Module Depth Module Depth Experience Incident Management Configure & administer 7+ yrs Problem Management Configure & administer 5+ yrs Change / Release Management Configure & administer 5+ yrs Knowledge Management Configure & administer 3+ yrs Request / Service Catalog Configure catalog items & flows 3+ yrs CMDB / Configuration Management Maintain CIs & relationships 3+ yrs Performance Analytics / Reporting Build dashboards & KPIs 3+ yrs Event Mgmt, SecOps Exposure / nice-to-have Familiarity Publication-ready Job Description Page 2 Roles & Responsibilities Core Responsibilities * Ensure production systems and data pipelines meet SLAs and performance targets. * Lead incident triage, root-cause analysis, and permanent problem resolution so issues don't recur. * Own change and release management: test, review, deploy with minimal risk and clear rollback. * Plan maintenance: deployments, database migrations, dependency/version upgrades, infrastructure changes. * Establish monitoring, alerting, and logging to catch issues before they impact users. * Define and enforce sustainment standards, runbooks, and knowledge base content. * Track and improve key metrics: incident volume, MTTR, uptime, SLA compliance, change success rate. * Lead and develop the team; set backlog priorities and manage on-call/escalation rotations. * Own access provisioning, access reviews, audits, and operational compliance. Generic Managerial Skills, If Any * Excellent problem solving, communications, interpersonal and analytical skills * Ability to understand and comprehend complex environments and systems * Inquisitive by nature and keen to figure out how things work. Salary Range: $110,000 - $130,000 per year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location
Seattle, WA
Function
TECHNOLOGY
Role
Senior Engineer
ID
436371
Skills
ITSM
Salary Range
$110,000 - $130,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |