Business Systems Analyst (5448C), Graduate Division #89669

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence.

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Departmental Overview

The Graduate Division works to guide and assist students from the moment of application for admission, through the various milestones of their progress, to the completion of their degree requirements. We provide academic, personal, and professional support services that are vital to the everyday well-being and life-long successes of Berkeley masters, professional, and doctoral students.

As the authoritative resource and chief advocate for graduate education, the Graduate Division ensures the equitable administration of policies governing graduate studies across Berkeley's 14 schools and colleges. As the administrative arm of the Academic Senates Graduate Council, we partner with the faculty and staff of each program and the deans of each school and college to maintain the world-renowned quality of Berkeley's graduate education.

The Graduate Division is committed to expanding the diversity of Berkeley's student body, and supporting students from all backgrounds, especially those from underrepresented groups, in their academic, personal and professional journeys. We're here to help you build community and make our campus your new home. Read about our Anti-Racism Initiatives here.

Our overarching vision in the Graduate Division is to not only expand the diversity of the graduate student body at Berkeley but also to ensure that our Black and other underrepresented graduate students have the tools, resources, and community of support they need to thrive in their graduate studies.

Learn more at grad.berkeley.edu.

Position Summary

The Business Systems Analyst serves as a systems analyst for the Graduate Division's interconnected Student Services departments' business systems, supporting Admissions, Funding, Degrees, Appointments, and Student Life. This position combines student information systems expertise with knowledge of Graduate Division business processes and operational needs to support system functionality, process design, documentation, testing, requirements gathering, training, and continuous improvement. The Business Systems Analyst serves as a liaison between Graduate Division subject matter experts and the central campus Student Information Systems unit, represents the Graduate Division in relevant user groups, maintains documentation of critical system processes and behaviors, tracks and monitors ticket progress, and identifies opportunities to improve system functionality, data integrity, and operational efficiency.

This position applies seasoned professional knowledge of business processes, student information systems, and organizational policies and procedures to resolve a broad range of moderate to complex operational and systems issues. Uses sound judgment to analyze problems, identify appropriate solutions, and recommend improvements. Works closely with Student Services staff to address systems issues affecting admissions, degrees, student employment, funding, and student life. Serves as a knowledgeable resource across Student Services, translating policy and operational needs into effective systems and process solutions.

Application Review Date

The First Review Date for this job is November 11, 2026. For full consideration, please apply on or before the first review date.

Responsibilities

Student Services Systems Support - 25%

• Works closely with Student Services advisors & IT Partners to troubleshoot complex systems and business-process issues. Systems and tools include Campus Solutions, Slate, eForms, Academic Progress Report (APR), queries, and student-record/data storage.
• Knowledgeable about system functionality, configuration, tables, routing, integrations, data integrity, dependencies, specialized queries, and expected system behavior. Serves as a resource for complex systems questions and issues supporting admissions, funding, degrees, appointments, and academic progress.
• Assists Student Services advisors with reporting escalation and follow up on issues (gaps, defects, dependencies, and opportunities for enhancement) to SIS for further investigation. Helps coordinate resolution, develop & document workarounds or escalate issues as appropriate.
• Facilitates the development of queries and reporting tools to support Student Services operations and data integrity.
• Works with other Graduate Division BSAs to understand the functionality of various systems used within Student Services and cross-trains with other technical staff to enable backup and support as necessary.
• Catalogs and maintains a record of the Student Services systems-reliant processes. This includes queries/reports, batch processes, QBUs, and APIs.

Functional/Technical Translation - 25%

• Gathers, analyzes, and documents business and user requirements and translates them into functional specifications.
• Applies knowledge of graduate student policies, procedures, business processes, and system functionality to identify appropriate system solutions.
• Communicates technical changes, limitations, dependencies, and system impacts to functional staff (or GSAOs when needed) in clear and actionable terms.
• Partners with Student Services leadership and subject matter experts to identify, evaluate, prioritize, and plan system improvements and enhancements.
• Represents Graduate Division (along with SMEs colleagues) and participates in applicable SIS User Groups or ad-hoc meetings.
• Monitors, documents, and follows up on tickets escalated to them from student services staff.
• Serves as a knowledgeable resource to less-experienced systems staff and functional users.

Business Process Improvement - 25%

• Analyzes trends in system issues, user needs, data, and processing to identify opportunities for improvement.
• Recommends and implements changes to business processes, procedures, and system functionality in partnership with subject matter experts and SIS. Confers with Assistant Dean for Student Services and unit directors on prioritization of efforts.
• Leads or contributes to the development of improved workflows, specifications, documentation (job aids and/or user guides), and operational resources.
• Develops sustainable solutions to recurring issues by addressing root causes rather than relying solely on temporary workarounds.
• Evaluates and prioritizes potential enhancements based on business need, policy requirements, operational impact, feasibility, and benefit to Student Services.
• Maintains awareness of emerging system and process needs and makes recommendations to Student Services leadership regarding future improvements.
• Uses AI to create user knowledge bases and automate business processes

Quality Assurance - 20%

• Plans, coordinates, and executes functional and user acceptance testing for system, eForm, APR, milestone, and related changes.
• Develops and maintains testing scripts and scenarios informed by Student Services Advisors and related to system behavior, trends, business processes, and anticipated user activity.
• Partners with subject matter experts and SIS to implement and monitor system changes and enhancements.
• Supports staff through changes to systems, processes, and procedures to promote consistent implementation and minimize disruption to operations.

Professional Development and Participation - 5%

• Participates in Graduate Division staff meetings, retreats and professional development.
• Attends and seeks professional development opportunities like training and conferences.

Required Qualifications

• Knowledge of and/or the ability to learn various modules within PeopleSoft Campus Solutions, including Records & Enrollment, Financial Aid, and Academic Advisement to support staff advisors.
• Knowledge of and experience with and/or the ability to learn Admissions software systems (e.g., Slate).
• Self-motivated worker with ability to work independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills.
• Demonstrates effective communication and social perceptiveness, awareness and comprehension of others reactions. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization verbally and in writing.
• Demonstrated knowledge of and/or the ability to learn IT collaboration & ticketing systems (such as JIRA, Slack, and ServiceNow).
• Experience with and/or the ability to creating/maintaining SIS reports and queries (like using PeopleSoft Query Manager).
• Demonstrated testing and test planning skills.
• Demonstrated data analysis skills and tools.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow, and architecture.
• Ability to identify, document, and develop original ideas to solve problems.
• Experience and comfort working with various staff and both technical and functional experts. Ability to collaborate effectively.
• Understands the graduate student lifecycle; experience in higher education.

Education / Training

• Bachelor's degree in related area and / or equivalent experience / training. (Required)

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $86,944.32 - $122,106.24.

• This is an exempt, monthly-paid position.
• This is a full-time (40 hours/week) Career position eligible for UC benefits.

How to Apply

To apply, please submit your resume and cover letter.

Other Information

• This position is eligible for up to 2 days/week remote work within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.