Customer Account Manager

Vaco
$49,000.00 - $55,000.00 / yr
United States, Ohio, Blue Ash
Nov 10, 2024
Duties & Responsibilities: Maintain safe working conditions and practices to achieve a zero (0) lost time injuryrecord within the area of responsibility. Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system. Input accurate customer order information into ERP system in accordance with procedures set forth by the department manager. Communicate with Sales group, directly or through sales support to ensure customer pricing and requirements are understood and correctly input into CRM system as well as ensure that all are informed of key issues/accounts. Complete and obtain Sales approval for product quality deviations, as necessary. Communicate with plant shipping department or warehouse to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling. When applicable coordinate with Freight Forwarder to arrange cargo bookings with ocean carriers and arrange with trucking company the inland transport of containers to supplier's facilities for loading and back to port of embarkation. When applicable prepare all import and/or export documentation required for an order transaction. (bills of lading, commercial invoices, packing lists) Follow up with transportation suppliers, freight forwarders and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer and/or agent of shipping details. Anticipate any problems or delays with their orders, and keep customers and Sales advised. Process returns, credits and debits in ERP system in accordance with procedures. Perform monthly consumption billing functions for consignment accounts, as applicable. Qualifications: High School Graduate or equivalent and a minimum of 5 years of experience inCustomer Service, export transportation or international business preferably in the Industrial Chemical Market, or a minimum of seven (7) years of similar experience. Excellent communication, organizational and interpersonal skills are essential. Computer software proficiency with automated sales systems, ability to learn quickly, is required. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.