Intake Specialist
 Spectraforce Technologies | |
 United States, Illinois, North Chicago | |
 Feb 05, 2025 | |
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Position Title: Intake Specialist I
Length of Contract:1 year Location/Site: 60064, North Chicago, IL Work Schedule is : 3 days in office/ 2 days wfh - 9:00 am to 5:30 pm. Responsibilities: *Completes the intake process of complaints through phone, email and Complaint Intake Systems. *Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data *Conducts the initial identification of the complaint code *Coordinate the logistics for the complaint samples *Partner with internal stakeholders for adverse events *Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer. *Leads translation services for reporting *Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create Qualifications: *High school diploma or equivalent required. College or a 2-year Associate Degree is preferred *A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting *Strong attention to detail, critical thinking, and can work independently with minimal direction *High quality customer service skills *Ability to express ideas clearly in both written and oral communications *Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products. *Computer skills and ability to navigate through software systems *Strong prioritization and time management skills | |