Operations Technician (Mortgage Warehouse Servicing)
 Associated Bank - Corp | |
parental leave, paid time off, 401(k)
| |
 United States, Wisconsin, Green Bay | |
| 200 N Adams St (Show on map) | |
 Nov 02, 2024 | |
|
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure along with researching any issues that may arise. Tasks require coordination of information among various operational areas and customers. Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed.Job Accountabilities* Receiving and reviewing incoming work and contacting appropriate resources as needed. * Entering transactions into PC, verifying accuracy; and balancing general ledger accounts. * Resolving complex customer issues using multiple resources and records. * Perform fast, effective, accurate, and courteous service to customers and banks. * Preparing, editing, distributing, and/or correcting specialized and/or complex documents. * Provide regular reports on customer feedback and trends in problems or situations involving various product activities. * Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable. Education High School Required Associate's Degree Preferred Experience 2-4 years Office Required 3-5 years Office / Operations Preferred In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX. Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process. Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish. Associated Bank isPay Transparencycompliant. | |