LOBBY/HOUSE ATTENDANT
Reports to Executive Housekeeping, position is non-exempt.
Accepting applications through August 22nd, 2024, or until filled
THE ROLE
The Public Space/House Attendant reports to the Executive Housekeeper and is the consummate team player. They assist their Housekeeping peers with delivering the items needed to clean guest rooms and help stock their carts. They help with the more labor-intensive tasks, such as flipping a mattress, hanging pictures and moving furniture or debris. The Public Space/House Attendant also restocks the Housekeeping shelves and maintains the cleanliness of common areas in the hotel, such as the lobby, restrooms and Rooftop areas as well as portions of the restaurant space. As part of the Housekeeping staff, a Public Space/House Attendant must be detail-oriented, have good customer service skills, understand cleaning basics and be able to lift/move sizable items.
This position truly has the power to be the hotel MVP, as they will interact with and/or impact everyone in the hotel, guest and team member alike. It's important that the person in this role have strong and adaptable interpersonal skills, demonstrating that they can get along with most anyone.
WHAT YOU WILL DO
- Uphold and role model the company's principles of People, Place and Character
- Use discretion and respect the privacy of the hotel's clients and guests
- Assist the cleaning of guest rooms behind the scenes by the housekeepers
- Clean hallways, floors, doorways and assist with removing trash
- Assist with needs of the housekeepers during shifts to remove linen and other required tasks
- Practice proper safety protocols while cleaning guest rooms, stocking linen and terry and completing assigned checklists
- Collaborate with Housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest and team member experience
- Take pride in your work, strictly adhering to health, safety and sanitation guidelines
- Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace
- Demonstrate a professional sense of urgency while in the guest rooms and public space to provide an thoughtful guest experience by keeping spaces clean and well organized
- Foster open lines of communication within the department by actively participating in daily line ups and staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities
- Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices
- Maintain regular communication with the housekeeping leadership team to ensure alignment on daily priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
- Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the Housekeeping Leadership and/or Engineering department to make corrections and improvements as needed
WHAT YOU WILL NEED
- Previous work experience within Housekeeping preferred
- Ability to work 4-5 days per week from 3:30 pm - 12:00 am, including weekends and holidays
- A passion for the importance of cleanliness
- Basic knowledge of cleaning techniques, safety procedures and requirements
- Conversational proficiency of the English language to receive and execute verbal and written communication and direction
- Adaptable interpersonal communication skills to address employees at all levels of the hotel
- Ability to work in a fast-paced environment for extended periods of time to meet high business volume
- Ability to lift, balance and carry up to 50 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
- Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
- Ability to stand or walk for the entirety of an 8 hour shift to clean and organize the guest rooms, spaces, storage, equipment, etc.
Pay Range: $19 - $20 per hour, based on experience
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
A little bit rebel, a little bit refined, The Populus is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a social club can be, Populus thrives on the counterculture spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Populus believes the more interested you are, the more interesting you are!
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Aparium Hotel Group
Nov 22, 2024 