Desktop Engineer - Full Scope Poly

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

This is an onsite role in Ft. Meade, MD

Key Responsibilities:

• Lead the implementation and deployment of the 1E application across the organization's end user environment.
• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
• Develop and implement strategies for continual service improvement and security enhancement initiatives.
• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics. Provide technical expertise and support for troubleshooting and resolving issues related to 1E,Splunk, and SCCM environments.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Conduct training sessions and create documentation to educate end users and IT teams on using1E effectively.
• Stay current with industry trends and emerging technologies in end user experience management and IT operations.
• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
• Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.
• Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

Required Qualifications:

• Active DoD Top Secret security clearance w/ CI Polygraph or Full Scope Polygraph
• Active Security+ or equivalent IAT II certification
• High School diploma with 19 years of experience. This can be substituted for a Bachelor's degree and 14 years of experience.
• Ability to collaborate effectively with cross-functional teams
• Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences
• Excellent communication and interpersonal skills
• Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements
• Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
• Strong problem-solving skills and the ability to troubleshoot complex technical issues
• Strong understanding of IT operations, including experience with Splunk and SCCM environments

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.