Director, Change Management

Description

This position is hybrid/remote and can sit in, Renton/Seattle, WA, Portland/Beaverton, OR, or Irvine, CA office locations. Full-time hybrid position with possible required travel up to 10% of work schedule.

The Director oversees change management for the Enterprise Business Applications pillar under the direction of the VP and leads change management initiatives for Providence's enterprise Oracle Cloud ERP, and UK Kronos timecard and workforce management systems.

Change Management

Develops and implements a comprehensive change management strategy supporting migration, enhancement and changes to the Providence's ERP, timekeeping, and workforce management platforms. This includes:

• Developing a change management strategy to engage stakeholders throughout the project lifecycle.
• Assessing the impact of change on stakeholders and identifying risks and benefits.
• Creating and executing a communications plan, developing materials, and facilitating communication logistics.
• Designing a training strategy and leveraging SaaS vendor learning systems to equip users with necessary skills for to use Providence's ERP, timekeeping, and workforce management platforms.
• Collaborating with other IS pillars and training groups to align and support organization-wide change management best practices.
• Leading the Change Management team.

Essential Functions:

Change Management - Strategic Functions:

• Translates initiatives into action.
• Develops and implements a comprehensive change management strategy, including strategies for stakeholder engagement during the project lifecycle, change impact assessment and readiness, and communicating with and training impacted caregivers.
• Manages customer expectations for each change initiative
• Works with vendors to ensure learning and on-demand assistance systems meet the needs of caregivers
• Continually improves and develops implementation structures and tools for change management
• Collaborates with other IS teams and training groups to align and enhance change management best practices.

Department Management:

• Provides responsive leadership. Delegates, motivates staff, and evaluates performance. Recruits, trains, motivates, and develops teams of professionals.
• Clarifies roles and responsibilities and creates accountability. Inspires passion, curiosity, and innovation. Models the organization's vision and values.
• Balances multiple priorities and information needs across EBA programs, projects, and operational teams.
• Coordinates teamwork with multidisciplinary groups and facilitates strategy sessions.
• Builds consensus and agreement on courses of action when there are multiple perspectives. Confronts difficult problems early.
• Develops and implements standards and policies for implementations and updates of EBA applications across Providence.
• Manages project budgeting and expenditures for the Change Management team, including SaaS licensing, vendor learning contracts, and reporting of labor hours against projects.
• Leads compliance with Providence and EBA policies and procedures.
• Oversees implementations and drives changes as needed. Manages demand and resource capacity planning. Tracks metrics.

Department Operations:

• Monitors performance based on specific KPIs. Collaborates in the design of customer-centric dashboards.
• Develops and uses quantitative and qualitative data to create metrics.
• Oversees Change Management team operations
• Maintains reliable and scalable Change Management structures to support Providence's growth and financial objectives.
• Audits complex proposals to validate goals, funding, staffing, resources, and business assumptions.
• Regularly communicates with EBA leadership, reporting status and addressing key issues, risks, schedules, and conflicts.

Qualifications:

• Bachelor's Degree in Computer Science, Business Management, Information Services, Healthcare Administration, Public Administration or equivalent education/experience
• Master's Degree in Computer Science, Business Management, Information Services, Healthcare Administration, Public Administration or equivalent education/experience (preferred)
• 10 or more years overall experience preferably in a healthcare setting, or an equivalent combination of relevant experience.
• 8 years of leadership experience, preferably in a healthcare setting, or an equivalent combination of relevant experience.
• 7 years demonstrated experience of successful delivery of large enterprise-wide change initiatives.
• 7 years of proven experience in the development of sound strategies for implementation, integration methods, business process improvement, change management, and risk management.
• 7 years of experience applying a capability maturity model (using a structured approach) to an organization. (preferred)
• 7 years of background in Management Consulting Services, Change Management, and Business Process Re-engineering. (preferred)
• 7 years of change management and planning experience in healthcare. (preferred)
• 7 years of experience standardizing complex and disparate processes. (preferred)
• 7 years of experience in process improvement methodology and change management in complex systems. (preferred)

Salary Range by Location:

Southern California, WA Puget Sound

Min: $72.72, Max: $117.05

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 306887

Company: Providence Jobs

Job Category: IT Administration

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4011 SS IS EBA DP 5

Address: OR Beaverton 3601 SW Murray Blvd

Work Location: Murray Business Ctr Beaverton-Beaverton

Workplace Type: Hybrid

Pay Range: $69.76 - $112.29

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.