Customer Service Representative

Waste Connections
life insurance, flexible benefit account, short term disability, 401(k)
United States, Oregon, Eugene
Nov 07, 2024
Sanipac, a Waste Connections company, is looking for a high energy Customer Service Representative to join the team in Eugene, Oregon. Previous waste experience would be a huge plus! The schedule for this position is Monday-Friday from 8:00am-5:00pm. Starting rate of pay is $20.00 per hour. If Bilingual, starting pay will be $20.50 per hour. As a member of our world class team of Customer Service Reps, you will feel like you're a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? Does "High Call Volume" sound like your kind of day? If the answer is Yes, then you're who were looking for! This position is at our Eugene, Oregon location. CULTURE: It's a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important. INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees. DUTIES AND RESPONSIBILITIES: Welcome and help walk-in customers at the front desk Print and give out paperwork to the operations team daily. Work in conjunction with other departments to resolve customer disputes. Effectively navigate company specific computer operational systems. Communicate with customers and complete orders such as starting , stopping, or changing service. Accurately record & document communications with customers. Determine charges for service requested, take payments, prepare change, and manage the cash till. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Work in a fast-paced environment while maintaining high levels of detail. Various office tasks and help out in other areas when needed. You should be able to start tasks on your own, work well by yourself and with others. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is in a call center. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are very common. MINIMUM JOB REQUIREMENTS: 2 years of Customer Service experience in a high call volume atmosphere. Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.