Senior Analyst, Disaster Recovery

F_IT COMMAND CENTER

Full Time

80622BR

Job Summary

The Senior Analyst, Disaster Recovery is a pivotal role within the Information Technology (IT) department. The primary responsibility of this role is to support the formulation, execution, and ongoing refinement of the organization's Disaster Recovery (DR) strategies and protocols. The Senior Analyst, Disaster Recovery will assist in crafting comprehensive disaster recovery plans, conducting regular risk assessments to pinpoint vulnerabilities, and integrating these plans with current IT systems and practices.

They will also coordinate and conduct DR tests to ensure the efficacy of recovery strategies, document outcomes, maintain compliance with industry standards, and manage training programs to enhance staff awareness and preparedness for disaster scenarios.

In the event of an actual disaster, the Senior Analyst, Disaster Recovery will play a crucial role in managing response and recovery operations alongside the Program Manager, providing both technical and operational support to expedite the restoration of IT functions.

The Senior Analyst, Disaster Recovery will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Senior Analyst, Disaster Recovery will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $101,300 - $151,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.

The Incident Command team within Infrastructure Services operates as a critical support system for the community of medical and health researchers. This team is dedicated to ensuring seamless access to essential IT resources, thereby enabling continuous and vital research work that has a profound impact on human health and well-being. Incident Command's mission is to manage any major IT incidents, such as data breaches or network failures, effectively and swiftly. These incidents could pose potential disruptions to the ongoing research. Operating around the clock, the team's primary objective is to restore standard operations promptly, minimizing any possible disruption to the researchers' work. The Incident Command team collaborates to diagnose the issue, evaluate its potential impact on research activities, strategize an appropriate solution, and oversee the resolution process. The team documents the incident for future learning, ensuring efficient incident management.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
• 3 to 5 years Experience working in one or more of the following fields: Information Technology (IT) incident response, designing and implementing business continuity, disaster recovery, emergency response plans
• Profound knowledge of Information Technology (IT) systems, disaster recovery planning, and testing methodologies.
• Proficiency in managing and coordinating disaster recovery projects across multiple teams.
• Strong skills in communicating complex information clearly and conducting effective training sessions.
• Experienced analytical abilities with a strong aptitude for swiftly resolving issues during crisis situations.
• Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and ability to balance competing priorities and support concurrent projects.
• Strong demonstrated problem-solving skills; ability to scope solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
• Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
• Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes.
• Ability work with agility in a fast-paced environment.

Preferred Qualifications

• Information Technology Infrastructure Library (ITIL) Foundation
• Disaster Recovery Planning (DRP)-300 Information Technology Disaster Recovery Implementer
• Disaster Recovery Certified Specialist (DRCS), Disaster Recovery Certified Planner (DRCP), or equivalent
• Certified Business Continuity Professional (CBCP), or equivalent

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007309 INFO SYS ANL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 8am-5pm with on-call rotation