Field Service Engineer

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

At Nordson Electronics Solutions we have big goals, an innovative spirit, and a vision to become the preferred partner to electronics manufacturers worldwide. If you believe in big goals, consider joining our team to help solve reliability challenges for the world's largest semiconductor, printed circuit board, and precision assembly manufacturers. Our fluid dispensing and surface treatment solutions help make reliable electronics an everyday reality - from mobile devices to the Internet of Things to self-driving vehicles, life-saving medical equipment, and beyond.

Job Description

Works on problems of moderate scope where analysis of situation or data review of identifiable factors is required. Exercises judgement within defined procedures and practices, to determine appropriate actions. Responsible for performing on-site installation, servicing and repair of complex equipment and systems.

Essential Job Duties and Responsibilities

• Checks out and approves operational quality of system equipment.
• Remotely troubleshoot and diagnose machine malfunctions
• Communicates and resolves issues to ensure successful sign off with customer is reached.
• Instructs customers in the operation and maintenance of the system.
• Provide exceptional customer service to new and existing customers.
• Position requires 75% travel.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Other duties as assigned.

Education and Experience Requirements

• Bachelor's degree in engineering or other technical field; OR 6 years of equivalent experience in lieu of degree required.
• Previous field service experience on test and inspection (e.g. - X-Ray or Bondtest) equipment preferred.

Skills and Abilities

• Excellent communication skills and the ability to serve and train customers effectively.
• Experience successfully servicing electronic equipment strongly preferred.
• Basic electro-mechanical troubleshooting skills preferred.
• Experience using C4C/SAP preferred.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to travel, including intermittent international travel is required.

Working Conditions and Physical Demands

Manufacturing and Office Environment: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 75%

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