Senior Director, Technology & Cyber Risk Officer

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Technology Risk Management (TRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and other technology risks. The CTRO is independent, reports to the Chief Risk Officer, and oversees the work of the CISO and the CIO.

Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

This position - Sr. Director, Technology & Cyber Risk Officer - will play a high impact role in enhancing the organization's cybersecurity and technology risk posture by leading a team of Line of Business-aligned risk professionals and through strategic advisory work. This includes assessing potential cybersecurity and technology risks associated with critical business processes, central technology services and new initiatives. This requires building relationships and engaging with other leaders to counsel them on the risk treatment options aligned with risk appetite. In addition to overseeing a team of risk advisors, this role will be expected to identify opportunities to elevate the level of engagement with business and tech leaders. There will be frequent opportunities to highlight emerging risks and represent TRM's Line of Business risk view in many senior management risk forums and committees.

As part of the second line of defense, it is critical to foster strong working relationships with other leaders in the Lines of Business, Cyber and Technology organizations, and other risk management offices to perform and support evaluations of the firm's risk posture and offer independent advice and recommendations regarding ways to reduce risks. The successful candidate will be a seasoned leader with strong knowledge of technology/cyber risk, industry, and regulatory trends who can think strategically, be intellectually curious, is comfortable working in undefined problem spaces, and can influence stakeholders at all levels of the organization.

As a member of a growing organization, you are expected to shape and further refine the risk program, and will have the opportunity to operate with both autonomy and empowerment from senior leadership. The demands and high-visibility nature of this position require an individual with a proven ability to lead a high-performing team in a fast-paced environment.

Desired Outcomes:

• Inspire the team to provide better advisory and effective challenge services, aligned to our central Technology function and each Line of Business

• Establish priorities for the team, balancing advisory and challenge activities with program improvements

• Drive the team to ensure they prioritize the work that sparks deeper risk conversations and surfaces insights in support of strategic decision-making

• Influence executives across the Lines of Business to take accountability for complex (and sometimes sensitive) technology and cyber risks

• Ensure that the team is demonstrating strong judgment to balance being both a trusted advisor to the business and driving effective challenge

• Leverage leadership experience and executive influencing skills to raise the level of challenge activities to a strategic focus

• Constructively debate issues and connect the dots across various assessments (typically includes risk and control self-assessments, critical business process-level assessments, assessments of new initiatives, scenario analysis, challenge of risk acceptances, etc.)

• Identify opportunities to influence risk-taking strategies and ensure that aggregate risk is understood

• Demonstrate robust risk management oversight in supporting various internal audits and regulatory exams

• Keeps pace with evolving cyber threat landscape to ensure ongoing relevance of cyber risk mitigation and has knowledge of leading Technology and Cybersecurity frameworks

• Coach and develop associates to meet their professional development goals

A successful candidate will have:

• Superb communication skills that include active listening and executive presentation skills

• Excellent influencing and persuasion skills

• Proven critical analytical, including and the ability to express a point of view supported by data (with both technical and non-technical audiences)

• Comfort raising concerns early and knows when to escalate, including the ability to raise issues and facilitate constructive problem-solving at all levels of the organization

• Passion and expertise in technology and cybersecurity domains, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions

• Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives

• Track record of providing strategic direction to teams, peers, and stakeholders to drive results, solve problems, and influence outcomes

• Personal resilience - the ability to to stay optimistic and keep their team focused during crises or times of change

Basic Qualifications:

• A Bachelor's degree or military experience

• At least 9 years of experience in cybersecurity, technology, or risk management

• At least 7 years of experience developing, evaluating, or implementing cybersecurity, technology or risk assessment activities

• At least 6 years of experience with managing personnel

Preferred Qualifications:

• A Master's degree

• Professional security/risk management certifications, such as a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Informations Systems Auditor (CISA), Certified Risk & Information Systems Control (CRISC), or Open FAIR Certified

• At least 12 years of experience with Technology or Cyber Security Risk Management

• At least 9 years of experience with managing personnel

• Experience in a second-line or oversight role at a financial institution or regulatory agency

• Experience with scenario-based risk analysis methodologies or risk quantification techniques

• Experience working in an Agile environment

• Knowledge of supervisory expectations expressed in the FFIEC IT Handbook, Federal Reserve Supervisory Letters, Office of the Comptroller of the Currency Bulletins, and/or Federal Deposit Insurance Corporation Financial Institution Letters

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).