IS Epic Senior Systems Analyst - Patient Experience

The IS Applications Senior Systems Analyst is responsible for analyzing business needs, defining requirements, developing solutions, implementing systems, and managing installed applications in support of the Business/Clinical applications at Nationwide Children's Hospital. The IS Applications Senior Systems Analyst will have a thorough understanding of applications and database in a complex client/server architecture. A Senior Systems Analyst provides mentoring and leadership for the Applications team through a thorough knowledge of business and healthcare operations and supporting technology, and project management.

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Systems Analysis and Support
• Plans, designs, develops, tests, implements, and supports information systems to meet organizational needs.
• Provides customer service to define business needs and translate those needs into system functionality requirements.
• Provides analysis on system design specifications and system/product evaluation.
• Provides system coding and programming as required.
• Develops and implements data queries and reports as needed.
• Creates and maintains high quality system, report, and interface test scripts.
• Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for the identity management systems, understands and approves back up procedures, business continuity/high availability, tests DR plans and system restores, and maintains current data in DR databases and tools.? Assist to determine and defines necessary budget items to support assigned systems.? Coordinates IS resources for project and operational support
• Develops system documentation.
• Provides effective user training and support.
• Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.
• Performs system updates, patches, service releases, and upgrades as needed.
1. IS Operational Support
   • Utilizes IS Operational support systems to include the Help Desk, Change Control, Problem Management, source and version control, and other systems as required; leads the development of these systems through feedback and analysis, and assists in enforcing the support and use of these systems throughout IS.
   • Builds and maintains vendor relationships to ensure products and/or services meet the business needs and objectives of the Hospital.
   • Works to minimize systems outages and the effects of outages on Hospital users by scheduling needed system downtimes to provide minimal disruption of service to users, proactively monitoring and analyzing system performance to proactively detect and resolve production system issues, and performing stringent system testing before implementing new solutions or system changes.
   • Sets the example for providing fiscal responsibility in the use of Hospital resources by designing, implementing, and maintaining solutions to best utilize those resources in areas of responsibility.
2. Project Management
   • Applies project management principles, industry best practices, and IS Project Management Office (PMO) methodologies to all assigned projects.
   • Leads teams on large, complex projects involving cross-functional departments, high impact to customers, and large budgets.
   • Leads project scope development, project status reporting, schedules project execution, manages vendor performance and customer expectations, and facilitates meetings.
   • Interacts closely with the PMO for planning and status reporting.
   • Supports and helps to develop the IS PMO4. Information Assurance
   • Knowledgeable of and adheres to Nationwide Children's Hospital policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.
   • Develops, implements, and/or maintains systems following IS Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect Nationwide Children's Hospital information and resources at established, defined levels.
   • Actively protects sensitive, classified, and confidential information.
   • Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.
   • Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).
   • Reports suspected security and/or privacy incidents following established Nationwide Children's Hospital procedures.
   • Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.
   • Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.
   • Assists Information Assurance staff in the development and refinement of Information Assurance standards, policies, procedures, processes, and guidelines.
3. Teamwork, Collaboration, Professionalism, and Leadership
   • Sets the example and provides leadership when working with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.
   • Sets the example in establishing and maintaining a professional demeanor and being accountable for their performance.
   • Sets the example for establishing a team atmosphere within IS and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.
   • Develops and maintains expert level knowledge and skills in technical and professional areas.
   • Mentors and trains IS staff members in areas of specialty.
   • Other duties as assigned.
4. Competencies - Nationwide Children's Hospital Values-Based
   • Accountability - Holds self and others accountable for results and best outcomes
   • Adaptability - Able to adjust to shifting needs and/or help in other areas as needed
   • Collaboration - Seeks input from and builds positive partnerships/work relationships with others; Supports a questioning attitude
   • Diversity/Cultural Awareness - Inclusive, respectful and sensible when working with others, including diverse cultures or groups
   • Encourages Wellness - Exhibits and encourages wellness of self and those around him/her
   • Ethics / Compliance - Acts with integrity and in compliance with applicable laws and regulations.
   • Interpersonal Relations - Interacts effectively with others; considers and responds to the needs, feelings and capabilities of others
   • Leverages Strengths - Recognizes individual strengths and seeks to leverage those to achieve goals
   • Resourcefulness - Able to deal well with new or difficult situations and to find solutions to problems
   • Results Oriented - Defines well-organized, effective processes to achieve results
   • Trustworthy - Establishes an environment of trust by acting honestly and with integrity
   • Work Life Balance - Balances personal & professional demands
   • Zero Hero - Aware of and uses safety, quality and performance improvement techniques according to Zero Hero principles. Makes patient, employee and guest safety a personal commitment.
5. Competencies - Job-Related
   • Accountability - Holds self and others accountable for results and best outcomes
   • Attention to Detail - Completes tasks with little to no error
   • Change Management - Demonstrates support for innovation and organizational changes needed to improve the overall effectiveness; Facilitates problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.
   • Customer Satisfaction - Ensures customers, both internal and external, are satisfied with the service received
   • Customer Service - Provides excellent, customer-focused service to both internal and external customers
   • Oral Communication - Ability to express oneself clearly in conversations and interactions with others
   • Organizational Abilities - Plans and prioritizes to be effective and efficient
   • Problem Solving - Steps up and takes action to resolve challenges
   • Professionalism - Exhibits skill, good judgment and polite behavior to do the job well.
   • Self-Development - Actively seeks ways to stay current in job-related knowledge and to improve skills
   • Teamwork - Promotes cooperation and partnership with others
   • Technical Aptitude - Demonstrates a depth of judgment, knowledge and technical skill important for the position
   • Written Communication - Able to communicate clearly and professionally in written format
   • Independence - Ability to work alone with little to no direction
   • Job Knowledge - Demonstrates knowledge of the required processes, procedures, skills and responsibilities of the job
   • Multi-Tasking - Able to effectively handle multiple tasks simultaneously
   • Project Management - Ability to plan and organize resources to deliver required results on time and on budget
   • Critical Thinking - Able to work through complexity and/or ambiguity to achieve results
   • Decision Making - Makes good and timely decisions; Obtains and understands facts, weighs risks, and objectively prioritizes alternatives that result in decisive action.
   • Initiative - Proactively makes things happen.
   • Risk Assessment - Assesses and manages risks to make decisions that result in best outcomes
   • Leadership - Aligns vision, mission and values to create an environment where people understand their roles and are motivated to help the organization achieve objectives. Is able to enlist the cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
   • Mentorship - Offers help and guidance for professional development
   • Time Management - Prioritizes tasks to achieve results in a timely and efficient manner
6. Competencies - Job Specific Skills and/or Certifications
   • Analytical Skills - Strong problem solving ability to understand highly complex systems and articulate details both verbally and visually
   • Presentation Skills - Exceptional presentation skills required to interact effectively with all levels of the organization and external contacts.
   • Client Server Architecture - In depth working knowledge of Application functionality and integration between desktop clients and servers, including applications, databases, storage, and web services
   • Configuration Management - Excellent understanding of ITIL processes with regard to build, enhancement, and maintenance of Application systems
   • Database Systems - Advanced understanding of database systems, Oracle, SQL, Access Database structures
   • Interpersonal Skills - Exceptional interpersonal skills required to interact effectively with all levels of the organization and external contacts.
   • Microsoft Desktop / Server Platforms - Advanced working knowledge of Microsoft desktop and server platforms, including but not limited to design, installation, configuration, optimization, and administration
   • Assessment Skills - Quantitative and Qualitative requirements gathering, evaluate technical detail, and data validation.
   • Communication Skills - Exceptional written and verbal communication skills required to interact effectively with all levels of the organization and external contacts.
   • Project Management Skills - Excellent project management skills required with a minimum of 4 years project management experience.
   • Linux / Unix - Basic understanding of hardware device and/or operating system capabilities of Linux/Unix systems for vendor discussions and/or technology interface capabilities
   • Microsoft Office - Expert skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project.
   • Network Infrastructure - Ability to understand network topology and remote connectivity options and functionality within an enterprise architecture
   • OSI Model - Working understanding of OSI model inter-relationships as it relates to Application performance and functionality
   • Technology Hardware - Advanced understanding of all Technology hardware and interfaces as it relates to Healthcare Medical, Business, and/or Clinical systems

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

At least 7 years experience providing systems analysis support required.

Experience in health care environments preferred.

Bachelor Degree in related Computer Science areas or equivalent experience required.

Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.

MINIMUM PHYSICAL REQUIREMENTS

Sitting

Stooping

Standing

Talking on the phone or in person

Typing on a keyboard

Walking

Position requires the ability to interact effectively with customers and information systems personnel across the organization.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet